Customer Services Advisor
Office Based: Part Time
Birmingham, Castle Vale (B35 7AG)
About Us
We are designers, developers, and retailers of sports, leisure, home, garden and mobility equipment. The business is looking to recruit a dynamic, focused customer services advisor to provide first class service to our customers across Tandem Group plc.
Key Responsibilities
- Handle inbound customer enquiries via phone, email, and online channels in a professional and timely manner
- Process sales orders across websites and online marketplaces accurately
- Manage customer queries, including, replacements and refunds, ensuring a high level of customer satisfaction
- Maintain and update customer records using internal databases and systems
- Coordinate the dispatch of warranty and replacement parts
- Work collaboratively with other departments and provide flexible support when required
Person Specification
The successful applicant will have the ability to learn a range of different products sold across the group. Product ranges consistently change, and one needs to be pro-active in their approach to product knowledge. They must be friendly, confident, and have great people skills with the ability to listen to a customer’s needs is paramount. The successful applicant must also be able to work pro-actively & independently, be commercially and customer focused. Strong telephone skills and excellent written skills are a must and experience of certain computer packages such as Microsoft Outlook is preferable.
- Be confident, friendly, and professional with excellent interpersonal skills
- Demonstrate strong listening skills and the ability to understand customer needs
- Be self-motivated, organised, and able to work both independently and as part of a team
- Show a proactive approach to learning new products, with the ability to quickly build product knowledge
- Have a strong commercial awareness and a genuine commitment to delivering excellent customer service
Skills & Experience
- Previous experience in a customer service role is essential
- Excellent verbal and written communication skills
- Strong problem-solving abilities with a practical, solutions-focused approach
- Good numerical and analytical skills
- Experience using Microsoft Office applications (particularly Outlook); experience with CRM or order management systems is advantageous
Benefits
- Free on-site parking
- Complimentary tea and coffee, with access to kitchen facilities
- 25 days annual leave plus bank holidays
- Life assurance (2x annual salary)
- Company pension scheme (available after probation)
- Staff discount on company products
- Monthly treats and company-wide celebration events
- Access to a dedicated wellness room
Hours of work
Office based, part time role will be a minimum of 20 hours, between 8.30 am to 5pm, Monday to Friday and flexible remote weekend cover.
Salary
£13,587.60 for 20hrs (£25,476.75 Pro Rata For 37.5 hrs)
Job Types: Part-time, Permanent
Pay: £13.06 per hour
Benefits:
- Company events
- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Sick pay
- Store discount
Ability to commute/relocate:
- Birmingham B35 7AG: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (required)
Experience:
- Customer Service: 2 years (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
