The Role
We have an excellent opportunity to join us on a 1 year Fixed Term Contract as a Repairs Service Planner, helping to schedule and deploy the right trades to tenants homes. You will be office-based in our Smart Hub which is in Hitchin, Hertfordshire working full time hours Monday-Friday 8.00am-4.30pm Using excellent customer service and scheduling admin skills you will be responsible for providing a seamless service to our Stonewater Housing branch who provide maintenance repairs to thousands of Social Housing properties across the South West. You are responsible in ensuring our property repairs and maintenance works are effectively planned, scheduled, and monitored for our team of trade operatives and external contractors.
Our Services
Our contract with Stonewater is long term with the option to extend the partnership again. On our contract we cover over 7,500 houses in 4 different areas of the South-West, from Taunton and Yeovil, over to Bristol and Swindon and down to Salisbury and Bournemouth. We currently deliver Repairs & Maintenance, Voids, Capital Works and an Electrical Service program. We pride ourselves on our great customer service and our senior leadership team has years of experience within this sector which can help you develop your learning and knowledge base.
Duties and Responsibilities
• Working within the Repairs and Maintenance Planning team to provide an effective service and identify ways of improving service. • Accountable for reviewing the daily diaries and implementing changes/improvements to daily plan. • Planning repairs and maintenance requests to the relevant operative. • Liaising with operatives, tenants, and the Client, ensuring high levels of customer service and delivery to required levels of time and quality. • Coordinating the successful completion of daily works orders in conjunction with all direct reports. • Work towards individual and client KPI's. • Ensure trade skill sets and location parameters are working effectively. • Tracking and monitoring to completion to ensure a first-time fix. • Arranging and where required rescheduling appointments using our planning tools and updating and changing information as the job changes. • Check the previous day's diary to ensure all jobs were completed and closed down.
What You Will Need
Essential: • Planning/Scheduling Administrative experience • Confident using Microsoft Excel, Word and Outlook • Ability to communicate effectively both verbally and in writing • Be able to work as a team and independently Desirable: • Previous experience in social housing repairs and maintenance
Benefits
• Competitive annual salary • 25 days annual leave + bank holidays & your birthday off* (34 days total) • Pay review every year • 26 weeks full pay maternity leave • 8 weeks full pay paternity leave • Discounted gym memberships at national and local gyms • Up to £3,000 colleague referral fee • Vast directory of training on bespoke in-house Learning Management System • Other benefits including Private pension, Life Insurance, dental care, private healthcare, cycle-to-work scheme, mobile phone provider discounts & more
Who Are We
Established in 2002, Fortem provides specialist property solutions for the social housing sector. Tailored to keep homes running smoothly, Fortem prides itself on working with Social Landlords to provide a warm, safe and decent place for people to live and call home. Fortem operates exclusively within the Social Housing Sector, employing customised systems, procedures, and methodologies to assist landlords in fulfilling their distinct requirements and complying with regulations. Currently rated 4.4 on Glassdoor, 90% would recommend to a friend! Fortem are a Willmott Dixon Group Company, delivering a range of internal and external property repairs on a 24/7 basis, refurbishes vacant properties back to lettings standards, provides statutory compliance services including gas, electrical and fire safety as well as installing a wide variety of home improvements such as Kitchens, Bathrooms, Roofs and Windows and energy efficiency measures though retrofit programmes. As such, they benefit from the credibility and recognition associated with a large and long-established brand – whilst as a standalone business within the Group, they maintain the flexibility to adapt our services to meet the unique challenges of the social housing marketplace. We are proud of be Investors in People - Gold, we believe in equality, diversity and respect for all and encourage applications from all sectors of the community. For all external interest, please apply today with your interest in these future opportunities with your updated CV or please contact our team at [email protected] as we are happy to help. Should you be an Internal employee at Fortem, wishing to discuss a new opportunity for the future please register your interest directly with the Recruitment team at [email protected]
Job Reference: FOR04793
