Love Joes | We’re Hiring
Account Support Executive
Location
Walsall, West Midlands
Hours
Full-time, 40 hours per week
Monday–Thursday: 8:30am – 4:30pm
Friday: 8:00am – 4:00pm
Salary
£12.71 per hour
A bit about us
Love Joes is a family-run food business based in Walsall, West Midlands. We make and supply chicken products to foodservice customers across the UK — over 3,000 tonnes a year and growing.
We’re about 190 people strong, and we’re proud of the fact that over a quarter of our team have been with us for 10 years or more. That doesn’t happen by accident. It happens because people feel part of something here — not just a number on a rota.
We’ve got brothers and sisters working here. Parents and children. Friends who started on the same week and are still here a decade later. That’s the kind of place this is.
What we stand for
Everything we do comes back to four values. They’re not posters on a wall — they’re how we recognise people, how we make decisions, and how we hold ourselves accountable.
Do What You Love — Bring energy and pride to your work. If you care about what you do, it shows.
Exceptional Service — Go the extra step. Whether it’s for a customer or a colleague, do it properly.
Continuous Improvement — Never stop learning. If something can be better, make it better.
Look After Each Other — We’re a team. We look out for each other, on the floor and off it.
The Role & Job Purpose
We're looking for an enthusiastic and customer-focused Account Support Executive to join our Sales team.
This is a fast-paced role where you'll be responsible for processing customer orders, managing customer accounts, building strong relationships and identifying opportunities to grow sales. You'll play an important part in ensuring our customers receive outstanding service from every interaction while helping the business maximise sales opportunities.
Working closely with customers and internal teams, you'll ensure orders are processed accurately, queries are resolved quickly and customers are kept informed throughout the ordering process.
What you’ll be doing
- Process customer orders accurately via telephone, email, customer portals and other electronic channels.
- Build strong relationships with customers by understanding their needs and delivering excellent service.
- Receive inbound calls and make outbound calls to customers to support sales activity and account management.
- Verify electronic orders, pricing and account details to ensure accuracy before processing.
- Identify opportunities to upsell products and introduce customers to new product ranges.
- Liaise with internal departments to resolve customer queries and ensure orders are fulfilled efficiently.
- Maintain accurate customer records, account notes and communication logs within internal systems.
- Send customer communications including order confirmations, product information and reminders.
- Monitor customer ordering patterns and help identify trends and sales opportunities.
- Escalate customer complaints promptly to ensure timely resolution.
- Support colleagues during busy periods by assisting with incoming enquiries and shared workloads.
- Carry out general administration duties to support the smooth running of the Sales department.
What we’re looking for
We're looking for someone who enjoys speaking with customers, thrives in a busy office environment and takes pride in delivering excellent service. You'll be organised, commercially aware and confident managing multiple tasks while maintaining accuracy
You'll ideally have:
- At least two years' experience in a sales, customer service or sales support role.
- Experience processing customer orders and managing customer accounts.
- Experience handling high volumes of telephone calls and email correspondence.
- Experience using order processing or ERP systems (Business Central experience would be advantageous).
- Strong communication skills, both written and verbal.
- Excellent attention to detail and organisational skills.
- Good IT skills, including email and data entry systems.
- The ability to identify sales opportunities through customer conversations and ordering behaviour.
- A positive attitude with a proactive, team-focused approach.
It’d be a bonus if you’ve got
- Experience within the food manufacturing or foodservice industry.
- Knowledge of B2B sales operations and customer account management.
- Experience using Microsoft Dynamics 365 Business Central.
- Previous experience working with customer portals or electronic ordering systems.
What you’ll get
We believe in looking after the people who look after the business. Here’s what comes with the role:
- £12.71 per hour
- 28 days holiday including bank holidays
- Staff discount at the Love Joes Factory Shop
- Access to Reward Gateway — discounts, wellbeing tools and more
- Employee of the Month recognition programme
- Free on-site parking
- Company events such as our Summer BBQ and Big Night Out
- Real development opportunities within transport and operations
- A supportive team that will help you grow your career
How to apply
Ready to join the team?
Click Apply Now to submit your application. If your experience matches what we're looking for, we'll be in touch.
Your privacy
By applying for this role, your personal data will be processed in accordance with our Candidate Privacy Notice, available at lovejoes.co.uk/candidate-privacy-notice. We retain unsuccessful application data for six months, after which it is securely deleted. Our Data Protection Officer is Giannakis Koumi.
Equal opportunities
Love Joes is an equal opportunities employer. We welcome applications from all backgrounds regardless of age, disability, gender, race, religion, sexual orientation, or any other protected characteristic. We are committed to building a diverse workforce that reflects the communities we serve.
As part of our commitment to equality, we ask all applicants to complete a short, voluntary, and anonymous equal opportunities monitoring form. This information is collected separately from your application, is never seen by hiring managers, and plays no part in our selection decisions. It is used only to help us monitor and improve the diversity of our recruitment process.
Love Joes Do What You Love lovejoes.co.uk
Pay: £12.71 per hour
Benefits:
- Company events
- Company pension
- On-site parking
Work Location: In person
