This is an exciting opportunity for an experienced Customer Service Advisor to join the UK’s leading Accident and Collision Repair specialists. This is a remote working role based at home.
Working a 37.5 hour week, Monday to Friday 8.30am to 5.00pm
As part of a team of specialist Customer Service Advisors you are the voice of our business. You are responsible for booking customer cars in for repair/attention which is why an important aspect of the role is to triage the claims and check all the details sent across from our Insurance partners. You will also need to be able to provide updates when requested by the customer.
You will report into the Senior Team Leader who has been with the business for a number of years. They are as passionate about Customers as they are about their Team and is absolutely determined to make their team the best in group. It’s an amazing team!
Our team is fast paced and exciting with lots of opportunity to make an incredible difference and apply your expertise and skill. In the job of Customer Service Advisor, the most important part of your job is to ensure complete customer satisfaction. It’s your job to liaise between the customer, the body shops and any 3rd parties to ensure each and every customer has a first-class service. Another very important aspect of the job is teamwork as you will be working with other colleagues as well as across other functional areas.
About You
As a Customer Service Advisor, we would like you to have an interest and passion in what we do. We would also appreciate it if you have a customer focus and teamwork mentality and are IT Literate. Problem solving and understanding when to escalate problems would be highly advantageous. Preferably you would have had experience working in fast paced role, We will help and support you with the rest.
Why choose FMG RS?
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annual leave with public holidays and an extra day off to celebrate your birthday!
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free life assurance (x2 your basic salary)
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exclusive colleague-only vehicle-leasing schemes
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pension & save-as-you-earn share scheme
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A Benefits App giving a huge range of retailer discounts and cashback deals
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well-being services (incl. 24/7 GP service, mental health support and physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance)
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Stream App for all our colleagues - a Financial Wellbeing app that gives you more control over your pay. Not only does it let you choose when to get paid it also lets you put money aside each month and in addition you can get discounts on your shopping, check what benefits you're eligible for and can even put you in touch with a financial coach!
We’re going places …
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We’re part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland and Spain, - few other businesses can offer you the volume, variety and long-term security as us;
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You’re rewarded for your part in our success - lots of customers means lots of work to share, which in turn means lots of opportunity to boost your earnings through our fantastic bonus schemes;
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We invest in you - We believe everyone should have the opportunity to better themselves and look to progress, not just within FMG RS but the wider ZIGUP business too;
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We’re growing - it’s an exciting time for the industry and we’re committed to being at the cutting edge, investing in everything from our EV capabilities, our workshops to our Training Centres;
Join the FMG RS family
With the best people in the industry within our Group, we really believe that no one else can do what we do as well as us. So what are you waiting for?
We’re also part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. We are proud to have been awarded a King's Award for Enterprise in 2025, recognised for our commitment to promoting opportunity and supporting social mobility. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.
We’re committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We’re here to support you.
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