Job Title: Security Officer
Location: City of London
Rate: £15p/h
Contracted Hours: Avg 56 hours per week, nights and weekends, 0700 - 1900
Role:
Working within this flagship building and prestigious environment in the City of London your primary role is to
ensure the security of people, premises and property, protecting the reputation of the client/tenants throughout.
To ensure synergy across our service providers, we work with a 'one team' approach to successfully deliver an
excellent customer journey so in this role you will work closely with catering, cleaning, maintenance and Front of
House teams in order to provide an environment which is welcoming and relaxed yet safe and secure at all times.
Responsibilities:
- Deliver outstanding customer service to staff and visitors
- Take an active interest in, and give commitment to the client and tenants
- Ensure that the environment and service is truly excellent and beyond expectation
- Promote the client, tenants other service providers positively to all you come in to contact with,
throughout the customer journey
- Be flexible and adaptable to all tasks or challenges
- Be highly presentable, accountable; take responsibility and ownership for any tasks identified or
allocated
- Ensure all contact, be it internal or external; by telephone, face to face or any other medium; is clear,
courteous, polite, professional and respectful
- Ensure complete client/tenant/other service provider confidentiality; protecting people and information
is paramount
- Appropriate use of CCTV/access control and any other electronic management system, and completion
of reports and documentation in a timely fashion
- Be familiar with all Security and Emergency procedures on site and assist in the facilitation of their safe
execution and practice. There may also be a need to become a fire marshal and first aider if applicable
all training will be provided
- All Assignment Instructions / Operations Manual or Standard Operating Procedures are to be reviewed,
understood and followed
- Completion of rostered duties and all associated tasks or responsibilities to the highest possible
standard
- Ensure that all Health and Safety and Environmental procedures are followed and do not undertake
any activity which could breach the SIA or other relevant regulations
- To complete any other reasonable task as instructed by your line manager or other Senior Manager,
either Unitrust or at the request of the Client and/or tenants
- To act with integrity and in the best interests of the company in a safe, compliant and ethical manner
- To be resilient to working in the most sensitive environments, dealing with any conflict with a respectful
and empathic approach at all times
