Job Summary
Join our dynamic team as a Customer Service Representative, where your enthusiasm and dedication will drive exceptional support for our valued clients. In this role, you will be the first point of contact, providing timely, accurate, and friendly assistance to ensure customer satisfaction. Your proactive communication skills and organizational prowess will help streamline service processes, foster positive relationships, and uphold our commitment to outstanding service delivery. This paid position offers an exciting opportunity to develop your skills within a vibrant, customer-focused environment.
Responsibilities
- Respond promptly to customer inquiries via phone, email, or CRM (Customer Relationship Management) software, ensuring clear and professional communication.
- Manage customer accounts using CRM systems and other computer tools like Microsoft Office applications including Word, Excel, PowerPoint, and Outlook.
- Process orders, returns, and service requests efficiently while maintaining accurate records and documentation.
- Collaborate with sales administration teams to update customer information and support order fulfillment activities.
- Utilize IT skills to troubleshoot basic issues and escalate complex problems to appropriate departments when necessary.
- Maintain a high level of organization by managing multiple tasks simultaneously with excellent time management skills.
- Support administrative duties such as preparing reports in Microsoft Excel or PowerPoint and maintaining customer databases with computer literacy.
Qualifications
- Proven experience in customer service or administrative roles with strong communication skills in English.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and familiarity with CRM software.
- Knowledge of sales administration processes and basic IT troubleshooting abilities.
- Strong organizational skills with the ability to prioritize tasks effectively within tight deadlines.
- Demonstrated computer literacy and familiarity with software like Sage or similar accounting/ERP systems is a plus.
- Excellent time management skills coupled with a proactive approach to problem-solving.
- Prior experience in a fast-paced environment involving customer interaction is preferred but not required.
Join us to be part of a vibrant team dedicated to delivering exceptional customer experiences! Your enthusiasm for helping others combined with your technical skills will make a real difference in our organization’s success.
Pay: £25,420.00-£39,701.57 per year
Benefits:
Work Location: Hybrid remote in Southall Broadway UB1
