Job Summary
We are seeking a professional and friendly Hotel Night Receptionist to join our team. The successful candidate will be responsible for providing exceptional guest services during overnight hours, ensuring a smooth and welcoming experience for all visitors. This role requires excellent communication skills, a calm demeanour, and the ability to handle various guest needs efficiently. Multilingual or bilingual abilities are highly desirable to assist a diverse clientele.
Duties
- Greet guests upon arrival and departure, ensuring a warm and professional welcome
- Manage guest check-ins and check-outs accurately and efficiently
- Handle phone enquiries with courteous phone etiquette, providing information and assistance as required
- Address guest requests, complaints, or concerns promptly and professionally
- Maintain security protocols during night hours, including monitoring CCTV and conducting regular patrols of the premises
- Keep the reception area tidy and organised throughout the shift
- Process reservations, cancellations, and modifications using the hotel management system
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are prepared and facilities are in optimal condition
- Record all relevant guest information accurately in accordance with hotel policies
Requirements
- Previous experience in hotel reception or guest services is preferred but not essential; training will be provided for suitable candidates
- Excellent phone etiquette and communication skills in English; multilingual or bilingual abilities are advantageous
- Strong organisational skills with attention to detail
- Ability to remain calm under pressure during busy periods or when handling guest concerns
- Flexibility to work overnight shifts, including weekends and public holidays as required
- Knowledge of hospitality standards and guest service best practices
- Professional appearance and friendly demeanour
This position offers an opportunity to be part of a dynamic hospitality team dedicated to delivering outstanding guest experiences during night hours. We welcome applicants who are committed to excellence in customer service and eager to contribute positively to our organisation.
Pay: £12.71 per hour
Benefits:
- Company pension
- Employee discount
- Free parking
- On-site parking
Work Location: In person
