Full job description
Location: Hessle, East Yorkshire (fully office-based – remote or hybrid not available) Hours: 37.5 hours per week (to be discussed at interview) | Full-time Pay: From £12.75 per hour + structured performance bonus (based on reliability and accuracy, following successful completion of a six-month probationary period)
About Us
Bell4Business Limited is a well-established local business with an excellent reputation, providing business administration outsourcing services that help our clients run their operations smoothly and efficiently. We're a close-knit team, and we're looking for a reliable and friendly Customer Service / Admin Assistant to join us.
About the Role
This is an important, fully office-based role – and that's by design. We work closely both within our office team and with external customers throughout the day, and being on-site helps us communicate effectively and deliver a consistently high standard of service to our clients.
You'll be a key point of contact for customers over the phone, as well as handling accurate administrative work behind the scenes. We work in a fast-paced environment, so you'll need to be comfortable juggling priorities, staying organised under pressure, and keeping a calm, professional manner on every call.
Key Responsibilities
- Answering telephone calls promptly and professionally, resolving queries or directing them appropriately
- Assisting with day-to-day customer enquiries
- Accurate data entry and administrative record-keeping
- Processing customer and account information with a high level of attention to detail
- General admin and office support
- Supporting the wider team with day-to-day administrative tasks
- Liaising with customers and colleagues to ensure smooth communication and service delivery
What We're Looking For
Essential:
- Experience working within an office environment
- Competent utilising IT software such as Outlook, Word, Excel etc
- Strong telephone manner and confident, clear communication skills
- Accurate, with a high level of attention to detail
- Ability to prioritise and stay organised in a fast-paced environment
- A team player who works well in a small office setting
- Friendly, calm and easy to work with
- Reliable and consistent
Desirable:
- Experience with CRM software and/or accounting software such as Sage/QuickBooks
What We Offer
- Structured performance bonus
- On-site parking
- A supportive and friendly small-team environment
- On-the-job training and development
- A stable, long-term role with a well-regarded business
Our Application Process
We're focused on identifying high-quality candidates who demonstrate strong communication skills, professionalism, and attention to detail. CVs are not required at the initial stage and will not be reviewed. References will only be requested from the preferred candidate(s) after the final interview stage, and only with the candidate's consent, in line with UK data protection requirements.
We use a three-stage process, giving you and our team a genuine feel for the fit on both sides:
- Initial telephone interview – call 01482 842802, 10:00am–4:00pm, Monday to Friday (excluding bank holidays). When you call, we'll ask you to confirm you've read the advert and to talk us through how your skills and experience match what we're looking for. Please note all telephone calls are recorded for training and assessment purposes.
- Video call interview – for shortlisted candidates who meet the required standard, a more in-depth discussion.
- In-person interview – at our Hessle office, so you can meet the team and see how we work.
Bell4Business Limited is an equal opportunities employer. Please let us know if you require any reasonable adjustments during the process.
Pay: £12.75 per hour
Work Location: In person
Pay: £12.75 per hour
Work Location: In person
