Head of Operations & Development Wales Region
Home-Based with National / Regional Travel
Shape the Future of Walsingham Support
We are looking for an exceptional leader to join our Senior Leadership Team as our next Head of Operations & Development.
This is a rare opportunity to lead a significant operational portfolio while helping to shape the future direction of Walsingham Support.
As Head of Operations & Development, you will provide strategic leadership across supported living services, ensuring outstanding outcomes for the people we support, strong operational performance, regulatory excellence, and sustainable growth.
You will lead and inspire Area Managers, driving a culture of accountability, continuous improvement, innovation, and person-centred support.
You will work closely with colleagues across the organisation to identify opportunities, develop new services, strengthen partnerships, and deliver our strategic ambitions.
This role requires a leader who can confidently operate at both strategic and operational levels.
One day you may be presenting performance information to the Executive Leadership Team, the next supporting a service through a complex operational challenge, and the next developing opportunities with commissioners and external partners.
Head of Operations & Development - What You'll Be Responsible For...
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Providing strategic leadership across a regional portfolio of supported living and residential services.
- Leading, coaching and developing Area Managers.
- Driving quality, compliance, safeguarding and operational excellence.
- Ensuring services achieve strong financial performance and occupancy levels. Leading on complex operational issues and organisational priorities.
- Building and maintaining influential relationships with commissioners, regulators and key stakeholders.
- Supporting business growth through service development, tenders and new opportunities.
- Contributing to organisational strategy as a member of the Senior Leadership Team.
- Championing a culture that promotes independence, inclusion and outstanding support for the people we support.
- Holding active Registered Manager Status with the CIW and Social Care Wales.
Head of Operations & Development - We're Looking For Someone Who...
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Is an inspiring and credible leader with experience of leading multiple services.
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Has a track record of improving quality, compliance and operational performance.
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Understands the challenges and opportunities facing adult social care.
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Can analyse complex information and make sound decisions under pressure.
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Builds strong relationships and influences at all levels.
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Demonstrates commercial awareness and financial accountability.
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Is passionate about developing people and creating high-performing teams.
- Embodies the values and ambitions of Walsingham Support.
Why Apply?
This is more than a leadership role.
It is an opportunity to influence the future of our organisation, shape services that change lives, develop the next generation of leaders, and help Walsingham Support continue to grow and thrive.
If you are ready to take the next step in your leadership journey and make a lasting impact, we would love to hear from you.
Please see the Job Description attached for further details on the role.
Head of Operations & Development
Read what our staff team say about working for Walsingham Support
We collected some comments from our team members from our 3 month and 6 month pulse surveys.
Here is what they said:
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\"...I feel motivated, valued and committed to providing high-quality care...\"
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\"...every voice is valued and my manager is always accessible when I need to speak up or contribute...\"
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\"...I feel supported when it comes to developing professionally...\"
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\"...the onboarding played a pivotal role in helping me understand and appreciate my role...\"
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\"...I feel supported in my development and genuinely feel good working as a Walsingham Support Worker...\"
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\"...I feel very confident because I've had the right training and work with a team that's always ready to help...\"
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\"...the onboarding played a pivotal role in helping me understand and appreciate my role...\"
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\"...my manager trusts me, believes in my work and supports my professional development...\"
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\"...I feel more confident and motivated to learn, grow and contribute to the quality of the organisation...\"
Come and work at Walsingham Support - we value our teams.
Head of Operations & Development
#IND1
