Company Description
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist and let your heart guide you in this world where life beats faster.
Job Description
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Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
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Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
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Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality/privacy
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Maintain communication channels between Hotel guests and all Hotel departments both verbally and in writing as required.
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Operate switchboard effectively, handling all calls promptly and professionally, greeting all callers according to Accor policy and transfer all calls to relevant departments responding to requests quickly and efficiently. Perform the tasks of order taking and maximise sales opportunities through knowledge of product and suggestive selling. Ensure accuracy by repeating order(s) to the guests.
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Take orders and send them to kitchen staff through the POS system.
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Deliver orders promptly to the kitchen production area.
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Check ordered meals on collection from kitchen and deliver to guests promptly to maintain temperature and appearance ensure items are announced.
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Keep tables and service areas clean and tidy as per procedure manual.
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Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.
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Attend to other duties as requested by Management and Supervisors Provide efficient, friendly and professional service to all guests.
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Lead by example when attending to guest requests. Show efficiency in constantly striving to provide Total Customer Satisfaction.
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Take initiative to ensure that interactions with our customers (internal or external) are positive and productive, call the Manager on Duty if difficulties arise.
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Work together with trust so that colleagues and management meet the goals of the department/Hotel.
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Treat customers and colleagues from all cultural groups with respect, sensitivity and transparency.
Qualifications
No formal qualifications are necessary.
However you must be customer service originated
Computer knowledge not essential but would help.
Good English language. other languages a bonus.
ions is not essential
