Overview
Join Our Team as a Customer Service Manager (Maternity Cover)!
Are you organised, detail‑focused and passionate about delivering excellent customer service? We’re looking for a proactive and capable Customer Service Manager to join our team in Avonmouth on a maternity cover basis.
Hello Bio is a fast-growing manufacturer and supplier of high quality research reagents, and biochemicals for pre-clinical life science research, to universities and pharmaceutical customers worldwide.
In this role, you will be responsible for delivering first class customer service by maintaining a busy email inbox, answering the phone, processing orders, replying to customer requests and accurately following operating procedures, guidelines and policies.
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Customer Service
- Managing a busy customer service inbox, organising, processing and replying to customer requests and queries as required
- Proactively resolving customer queries and complaints, liaising with other departments
- Answering telephone enquiries and fielding as appropriate
Customer relations
- Issuing and following up on customer quotations
- Forwarding communications and coordinating responses when necessary
- Communicate with customers re. overdue accounts when required
Order Processing
- Accurately and efficiently entering order data into order database
- Arranging, processing and shipping orders and stock shipments
- Import/export compliance and liaise with customs brokers when required
- Following standard operating, procedures, guidelines, GDPR and policies
Reporting
- To assist with the reporting and evaluation of customer service KPIs.
Distributor relations
- Liaise with Distributors
- Update product directories
Tradeshow support
To organise equipment, travel, accommodation and conference exhibition space for the trade shows that Hello Bio attends. Liaising with couriers, obtaining quotes, packing materials and shipping to deadlines.
Office Administration
- Maintain stationery inventories, answering door etc
- General administrative tasks
Requirements
- Excellent communication skills (written and verbal)
- Strong organisational skills and attention to detail
- Competent IT skills (Microsoft Office and databases). Training in company specific software is provided.
- Excellent interpersonal, time management, organisational, decision making, problem solving, and communication skills
Education:
Bachelor’s degree or equivalent
Why Join Us:
- Collaborative Environment: Join a team that values collaboration, where your contributions are recognised and appreciated.
- Impactful Work: Be part of a company that values efficiency and precision, contributing to our commitment to quality and customer satisfaction.
We offer a competitive benefits package including a generous holiday allowance and company pension contributions.
Starting salary £32,000-£37,000. The role is based on site at our laboratories in Avonmouth, Bristol and is full time (37.5 hours) (Maternity Cover).
Benefits:
- Company pension
- Flexitime
- Health & wellbeing programme
Ability to commute/relocate:
- Bristol BS11 0QL: reliably commute or plan to relocate before starting work
Language:
Work authorisation:
- United Kingdom (required)
Work Location: In person
Application deadline: 24/06/2026
Pay: £32,000.00-£37,000.00 per year
Benefits:
Application question(s):
- Do you have experience with Microsoft office? If so, with which products and how much experience do you have?
- You are required to include a cover letter stating why you think you are suited for the role. Have you done this?
Education:
Experience:
- customer service: 2 years (preferred)
