Location: Head Office, Watford, Hertfordshire (Office-Based Role)
Hours:* Monday to Friday: 2:30pm – 7:30pm* Saturday & Sunday: 8:30am – 8:30pm* Split shifts available on weekends.
Join the Ultrasound Plus Team!Ultrasound Plus is looking for a friendly, professional, and highly organised Telephone Call Handler and Administrator to join our growing team at our Head Office in Watford. This is an office-based role and an excellent opportunity for someone who enjoys helping people, has strong communication skills, and thrives in a fast-paced customer-focused environment.
Key Responsibilities:
* Answer incoming calls from patients and clients in a professional and courteous manner.
* Book, amend, and manage appointments across our clinics.
* Respond to customer enquiries and provide accurate information about our services.
* Handle patient records, admin duties and maintain confidentiality at all times
.* Liaise with clinic staff to ensure smooth day-to-day operations.
* Deliver exceptional customer service and create a positive experience for every caller.
What We’re Looking For:
* Excellent telephone manner and communication skills.
* Strong organisational and administrative abilities.
* Ability to remain calm and professional under pressure.
* Good IT skills and confidence using appointment booking systems.
* Previous customer service, call handling, reception, or administrative experience is desirable but not essential.
* A positive, reliable, and team-oriented attitude.What We Offer:
* Competitive rate of pay.
* Full training and ongoing support.
* Friendly and supportive team environment.
* Opportunity to work for a respected and growing healthcare provider.
* Weekend split-shift options available.
If you are passionate about delivering exceptional customer service and would like to be part of a professional healthcare team, we would love to hear from you.To apply, please send your CV and a short covering email to [email protected]
Pay: £12.71-£13.00 per hour
Work Location: In person
