We’re expanding and looking for YOU to be part of our journey in Doncaster!
One Call Insurance is a well-established local call centre with over 25 years of experience. We offer a wide range of services in the Insurance industry and are dedicated to delivering exceptional outcomes for both our customers and employees. With ongoing training and support to help you excel and have the opportunity to transition into different departments and areas of the business.
Role and Responsibilities:
- Demonstrate a keen willingness to learn and adapt to a competitive environment and set to meet company targets.
- Be customer focused - develop rapport and maintain excellent relations with our customers, whilst maintaining a professional image.
- Managing inbound and outbound calls - setting up new insurance policies and providing exceptional support.
- Address customer queries promptly and adeptly resolve any objections they may have.
Why Join Us?
At One Call Insurance, we constantly strive to improve and provide the best service to our customers. We uphold strong values and beliefs, fostering a passionate and collaborative team environment. Our open-plan office encourages interaction between managers and staff, ensuring you get the best start to your career.
But… what’s in it for you?
Our competitive salary package includes opportunities for bonuses and incentives, driven by customer satisfaction and positive service. You will start with us on £24,000 per year (can vary based upon age) and have the opportunity to earn an uncapped monthly bonus. The more you sell, the more you earn!
Highlights include:
✅Monthly incentives up to £100 per department,
✅Bonuses for improvement suggestions,
✅Overtime paid at £20 per hour,
✅Course of Excellence program for fast-track management opportunities.
✅ Monthly Lottery Scheme (jackpot currently £1,500+).
Additional Benefits:
- Annual performance bonus
- Free gym access - on - site gym.
- Free parking.
- Subsidised staff canteen.
- Exciting events like 'a day at the races', christmas parties etc.
- “Star of the Month” £250 bonus.
- "Team of the Month" up to £250 bonus per team.
- Car allowance, breakdown cover, health insurance, and travel insurance based on tenure.
- Workplace pension contributions.
- Internal progression opportunities.
- 20 annual holiday days + bank holidays (additional days for length of service).
What We’re Looking For:
No prior insurance knowledge is required - we provide comprehensive training from day one, with everything you need to be able to succeed in your role.
We’re seeking a passionate, highly motivated, eager to learn candidate to join our growing team!
Required Skills:
- Strong communication skills
- Professional demeanour
- Troubleshooting and problem-solving abilities
- Ability to meet targets and deadlines
- Effective time management
- Basic computer skills
Working Hours:
Our opening hours are Monday – Friday between the hours of 8am – 8pm and weekends 9am – 5.30pm.
You will work a 37.5 hour week, with the addition of late and weekend shift requirements.
Location:
One Call Insurance Services, First Point, Balby Carr Bank, Doncaster DN4 5JQ (on bus route, approx. 1 mile from town centre)
PLEASE NOTE:
You may be subject to a DBS check before joining (fully covered by us).
This is an office-based role.
We have various start dates available, including immediate start.
Good luck with your application!
We look forward to hearing from you soon. For further enquiries or more information, please contact us at 01302 567003 or [email protected]
Reference ID INDONEC
Job Types: Full-time, Permanent
Pay: From £24,700.00 per year
Application question(s):
- Would you be able to commute to our office daily?
Work Location: In person
