How to Apply:
Please forward your CV and a covering letter using the template provided. In this template you should provide a brief explanation of how your skills, knowledge and experience match each of the 5 areas of responsibility.
If you do not provide a CV or the cover letter, your application will not be considered, and you will not be invited for interview.
If you are invited for interview, we will also ask you to complete an Information Form asking for further information relating to your employment, references and other relevant checks.
Please send your CV and Cover Letter to: [email protected] as soon as possible. We may close to applications early if there is a high level of interest.
Interviews will take place on a rolling basis as suitable candidates are identified.
About Us
Carers & Communities exists to improve the lives of unpaid carers, create supportive communities around them and ensure carers have a voice. We support people caring for family members or friends with illness, disability, mental health needs or age-related conditions, helping them to maintain their own health, independence and wellbeing while continuing in their caring role. Our work includes information, advice, emotional and practical support, training, community-based services and partnership activity shaped by carers’ lived experience.
Working for Us
At Carers & Communities, people are at the heart of everything we do. We foster a dependable and fair culture where everyone is treated with respect, valued for their contributions, and supported to thrive both personally and professionally.
We believe that great outcomes come from working together. Our teams are united by a shared purpose: making a meaningful difference to the lives of unpaid carers and the communities in which they live. Every role contributes to creating positive, lasting impact, giving our people a strong sense of purpose and achievement in their work.
We are forward-thinking and collaborative, encouraging new ideas and continuous improvement so that we can meet the evolving needs of those we serve. By supporting one another, embracing diversity of thought, and working towards common goals, we create an environment where people feel empowered to make a real difference. When you join us, you'll become part of a team that is dependable, caring and committed to creating sustainable change. Together, we help ensure unpaid carers receive the recognition, support and opportunities they deserve.
About You
If you want a role where you can shape something new and see the difference your work makes, this could be a great fit. We are looking for someone confident, proactive and self-starting, who can build relationships, take ownership and stay accountable for progress of the project. As this is a time-limited project with ambitious outcomes, the role needs someone able to commit to the hours and delivery timescale, bringing consistency for carers, partners and funders. In return, you will help improve support for unpaid carers and influence how local health systems respond to caring-related health inequalities
Project Manager – Closing the Gap
Responsible to: Carer Services Manager
Place of Work: Worcester Office (Informal hybrid working by agreement)
Hours of Work: 9am to 5pm Monday to Friday with some flexibility to meet project & partner needs
Hours: 37 hours per week (job share is not available for this role)
Contract Type: Fixed Term to 30th June 2029
Pay Scale: £30,000.00 FTE
Job Overview
The Project Manager will lead delivery of a new project designed to reduce caring-related health inequalities by strengthening Carers & Communities’ work with Primary Care Networks and wider health partners. The role will focus on earlier identification of unpaid carers experiencing ill health, improved understanding of the barriers they face, and the development of practical, evidence-based approaches that improve support for carers and influence wider system change.
1. Lead mobilisation, planning and delivery of the CAF-funded “Closing the Gap” project.
2. Develop effective working relationships with Primary Care Networks, GP practices and wider health and social care partners.
3. Identify and engage unpaid carers experiencing health inequalities, particularly those with long-term or emerging health conditions.
4. Gather and analyse quantitative and qualitative data, including carer stories, to inform service design, quality improvement and impact reporting.
5. Embed learning across Carers & Communities and share insights with partners to influence practice, service development and future funding opportunities.
Main Duties and Responsibilities
1. Project mobilisation and delivery
· Develop and maintain a clear project plan, delivery timetable, risk register and learning log.
· Set up practical systems and processes for project delivery, monitoring, quality assurance and reporting.
· Coordinate the planned programme of work across Primary Care Networks, including mobilisation, engagement, delivery and review phases.
· Ensure delivery remains aligned with the aims of reducing health inequalities, improving carer wellbeing and building sustainable support models.
2. Partnership working with Primary Care Networks and health partners
· Build constructive relationships with PCNs, GP practices and relevant health and social care colleagues through a variety of communication channels.
· Agree practical working arrangements with partners, including expectations, referral routes, communication arrangements and shared learning.
· Work with partners to identify carers living with long-term conditions, experiencing emerging ill health or at risk of crisis.
· Support partners to understand the impact of caring on health and wellbeing and the value of earlier carer identification and support.
3. Carer engagement, insight and support pathways
· Engage directly with unpaid carers to understand their experiences, barriers, health needs and support priorities.
· Use guided conversations and appropriate tools to capture carer voice, including stories, themes, outcomes and learning.
· Connect carers to appropriate Carers & Communities services, health-based support and wider community or partner provision.
· Pay particular attention to seldom-heard carers and carers facing barriers linked to geography, culture, digital exclusion, employment, isolation or caring intensity.
4. Data, evaluation and impact reporting
· Collect and maintain accurate project data, including demographic information, carer characteristics, caring role, health conditions, challenges, barriers and services accessed.
· Use qualitative and quantitative evidence to understand what changes as a result of project activity.
· Contribute to impact reporting, including use of our Social Value Engine where appropriate.
· Produce clear updates, learning summaries and reports for internal governance, funders and partners.
5. Learning, improvement and system influence
· Identify themes, gaps and opportunities from carer insight and partner feedback.
· Support continuous improvement by helping the organisation test, review and embed new approaches.
· Share learning internally so that project insight strengthens wider service delivery and organisational expertise.
· Contribute to the development of replicable models, future funding bids and system-level conversations about carers, health inequalities and prevention.
General responsibilities
· Increase awareness of the needs of unpaid carers and promote Carers & Communities services.
· Provide a positive experience for people accessing Carers & Communities services, including unpaid carers, partners and internal colleagues.
· Support colleagues by sharing information, knowledge and good practice.
· Attend training, staff meetings and organisational events as required.
· Develop and maintain positive working relationships with colleagues, volunteers and trustees.
· Comply with organisational and departmental policies and procedures, including internal and external quality assurance processes.
· Understand and embed organisational values across the role.
· Understand the importance of UK GDPR and data protection and the level of responsibility required in this role.
· Work within a framework of safeguarding, equal opportunity and confidentiality.
While the job description provides the main duties and responsibilities for the position, employees will be expected to carry out any additional duties compatible with their skills and abilities and commensurate with the role. This job description is non-contractual and may be subject to change and alteration from time to time.
Person Specification
Experience
Experience of managing projects or programmes with multiple stakeholders, clear outputs and reporting requirements
Experience of working with health, social care, voluntary sector or community partners
Experience of engaging with people who may be under pressure, isolated, excluded or facing barriers to support
Experience of collecting, analysing and presenting data, feedback or impact evidence
Experience of working with Primary Care Networks, GP Practices or Integrated Care System partners
Knowledge
Understanding of the needs, rights and experiences of unpaid carers
Knowledge of health inequalities, prevention, early intervention and the links between caring and health/wellbeing
Awareness of safeguarding, confidentiality, equality, diversity, inclusion and data protection responsibilities
Understanding of Primary Care Networks, GP Practice structures or the wider Integrated Care System
Skills
Confident written communication skills, including the ability to produce concise reports, briefings and learning summaries
Ability to handle sensitive information appropriately and work in a person-centred, respectful and inclusive way
Ability to use Microsoft 365 and digital systems to manage information, reporting and communications
Other Requirements
- Relevant posts will be subject to standard or enhanced DBS check.
- Ability to travel to and from our office location and to other outreach locations.
- Willingness to undertake training and personal development.
Benefits
Occupational Pension, Employee Assistance Scheme, Wellbeing Support, Blue Light Card.
We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults, and we expect all staff and volunteers to share this commitment.
All successful applicants will be required to undertake an enhanced DBS check (or equivalent) and provide references covering the last 5 years of employment. We follow safer recruitment practices in accordance with statutory guidance to ensure the people we appoint are suitable for the role.
Our recruitment process includes rigorous checks on identity, employment history, qualifications (where applicable), and the right to work in the UK. Any gaps in employment will be explored during the selection process.
We value diversity and welcome applications from all sections of the community. Appointments are made on merit, and we are committed to creating an inclusive environment where everyone can thrive.
Pay: £30,000.00 per year
Benefits:
- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking
- Store discount
Work Location: In person
