About Us
Ultra Windows & Bifolds Ltd is a leading trade supplier of premium aluminium windows and doors, supplying customers across the UK. We pride ourselves on exceptional customer service, quality products, and building long-term relationships with our customers.
As our business continues to grow, we're looking for a motivated and organised Customer Service & Estimating Advisor to join our friendly office team.
The Role
This is a varied office-based role where no two days are the same. You'll be the first point of contact for many of our customers, helping them with quotations, processing enquiries, and providing excellent customer service over the phone and by email.
Working closely with our sales and production teams, you'll ensure customers receive accurate information and a professional experience from enquiry through to order.
Key Responsibilities
- Respond to customer enquiries via telephone and email.
- Prepare and issue quotations accurately and efficiently.
- Provide advice on our aluminium product range.
- Process customer requests and general administration.
- Follow up quotations where appropriate.
- Liaise with internal departments to resolve customer queries.
- Maintain accurate customer records.
- Deliver outstanding customer service at every stage.
What We're Looking For
- Excellent communication skills, both written and verbal.
- Friendly, professional, and confident telephone manner.
- Strong organisational skills and attention to detail.
- Good IT skills, including Microsoft Office.
- Ability to prioritise workload and work in a fast-paced environment.
- A positive attitude and willingness to learn.
Desirable (but not essential)
- Previous experience in customer service.
- Experience preparing quotations or estimates.
- Experience within the windows, doors, construction or building products industry.
What We Offer
- Full training provided.
- Friendly and supportive working environment.
- Opportunities for progression within a growing business.
- On-site parking.
- Company pension.
- Monday to Friday working - no weekends.
If you enjoy helping customers, are organised, and want to be part of a growing company, we'd love to hear from you.
Pay: £25,500.00-£26,500.00 per year
Benefits:
- Casual dress
- Company pension
- Free parking
- On-site parking
Work Location: In person
