Hatfields Land Rover Hull
Working hours: Monday - Friday 08:00 - 18:00 - 45h per week
Pay: £39,500 with £9,600 bonus opportunity per annum
Why Join Hatfields?
Enjoy 33 days annual leave (including bank holidays), giving you more time to relax, recharge, and do what you love
Celebrate your special day with an extra day off on your birthday
Contributory workplace pension scheme
Our industry-leading Family Leave Policies ensure youre supported when it matters most
Access a new car through our Salary Sacrifice scheme and enjoy a smarter way to drive
Take a paid day to volunteer and give back to a cause close to your heart
We believe in recognising dedication and loyalty, thats why we celebrate long service milestone anniversaries
Unlock your potential with tailored training and endless career growth opportunities
Access high street discounts to make the everyday a little more rewarding
Know someone perfect for Hatfields? Earn rewards through our internal referral scheme
About the role...
We are looking for an experienced and motivated Workshop Controller to join our Land Rover dealership in Hull. You will play a key role in overseeing the day-to-day running of the workshop, ensuring work is allocated efficiently, technicians remain productive, and repairs are completed to manufacturer standards while delivering an exceptional customer experience.
Your key responsibilities will include (but are not limited to):
Allocate work to technicians with clear instructions and appropriate time allowances, ensuring EVHCs are completed first and workshop productivity is maximised.
Monitor technician performance, attendance, and efficiency, ensuring repairs are completed to manufacturer standards and job cards are accurately completed with appropriate SRO coding.
Maintain high levels of customer satisfaction by communicating effectively with the wider team, protecting vehicles during repair, and supporting a seamless customer journey.
Oversee the efficient day-to-day running of the workshop, including managing tools, equipment, consumables, workshop meetings, and minimising technician idle time.
Ensure the workshop remains safe, secure, clean, and compliant by maintaining equipment, reporting hazards, and disposing of hazardous waste in line with company policies.
What do you need to succeed as a Workshop Controller?
-
Proven experience within a service department in the motor industry
-
An excellent understanding of systems and processes operated to within this environment
-
A strong knowledge of Health and Safety
-
Confident with dealing with people at all levels, be able to build an immediate rapport
-
Excellent planning and organisational skills
-
Comfortable in negotiating and influencing situations
-
Lead by example to deliver an outstanding customer experience every time
