About the Role
An exciting opportunity is available for a Help-Desk support analyst within our IT Department, providing 1 line technical support to users across the archdiocese on hardware, software and network issues.
The successful candidate will be responsible for logging, tracking and updating support tickets using the service desk system. The ideal candidate will have experience working within a service desk, IT support or helpdesk environment.
To thrive in this role, you should be able to demonstrate the following:
- Strong communication skills and be comfortable dealing with people at all levels
- Strong organisational and time management skills
- The ability to prioritise workloads and manage multiple tasks
- Problem solving and diagnostic skills
Within this role you will be expected to
- Be the first line of contact for users with IT problems
- Deliver basic training to employees
- Troubleshoot hardware, software and peripheral issues
Terms and Conditions
Salary £27,000 pa
Location Saint Margaret Clitherow Centre, Croxteth Drive, Liverpool, L17 1AA.
Working Hours Full time, Contracted 35 hours Monday to Friday.
Annual leave 38 days inclusive of two gifted days and eight bank/public holidays. 3 day closedown over Christmas period.
Pension Employees will be enrolled into the People’s Pension Scheme.
Other benefits There are a range of other benefits including a pension salary sacrifice scheme, subsidised Lifestyles gym membership, life assurance scheme, cycle to work scheme, enhanced parental leave pay and 24/7 Employee Assistance Programme.
How to Apply
Visit the careers page on our website http://www.liverpoolcatholic.org.uk/careers to apply online.
The closing date for applications is midnight on the 21 August 2026 - please see our careers page as above.
Pay: £27,000.00 per year
Benefits:
- Canteen
- Cycle to work scheme
- Free parking
- On-site parking
Work Location: In person
