Job Summary
We are seeking a dedicated Service Technician to join our team. The successful candidate will be responsible for maintaining, troubleshooting, and repairing a variety of equipment and systems to ensure optimal operational performance. This role offers an excellent opportunity for individuals with a strong technical aptitude and a commitment to delivering high-quality service. The Service Technician will play a vital part in supporting our clients’ needs through efficient and effective technical solutions. The Service Technician will play a part in New Machine Commissioning and be point of contact for Customers when Machines break down.
General roles and responsibilities
- Installation: Technicians install and test new equipment or systems at a customer's site to ensure they function properly.
- Provide Training to new customers were necessary.
- Maintenance: They perform routine inspections and preventative maintenance to keep equipment in optimal condition and prevent future issues and help promote sale for aftermarket Parts.
- Repairs: Technicians diagnose and resolve technical issues with malfunctioning equipment using industry-standard diagnostic tools.
- Troubleshooting: They analyse problems to determine the root cause and implement effective solutions to minimize equipment downtime.
- Customer support: Service technicians are often the public face of a company. They interact with clients to understand their problems, explain solutions, and provide technical guidance.
- Documentation: Keeping meticulous records of services performed, parts used, and customer interactions is a key duty.
- Client communication: They must be able to clearly communicate technical concepts to non-technical customers and advise them on care and maintenance.
- Use and maintain company vehicle making sure it is road worthy at all times and report all issues to Aftermarket management.
- Maintain all tools necessary to carry out your duties report faulty broken and lost tools to management.
Field Service Technician
- Travels to customer locations to provide on-site service and support.
- Manages on-site installations, repairs, and preventative maintenance for a variety of equipment.
- Problem-solving:
Strong analytical skills are required to quickly and efficiently resolve technical issues.
Effective communication helps them explain issues and solutions to customers and collaborate with team members.
The ability to manage multiple service appointments and prioritize tasks is essential.
Providing a positive and professional customer experience is crucial for building trust and satisfying clients.
Technicians must be flexible with changing work schedules and new technologies.
Accurately read technical manuals and schematics and produce detailed service reports.
Roco will provide workwear, PPE, Tooling, Van.
Salary Dependant on Experience, overtime will be paid at time & half, over night stays compensated.
Pay: Up to £39,520.00 per year
Benefits:
- Company pension
- Free parking
- On-site parking
- Referral programme
- Sick pay
Work Location: In person
