Experienced Property Manager – Residential Lettings
Location: Greenwich, London SE10
Job Type: Full-time, Permanent
Salary: £25,000–£30,000 per year, dependent on experience, plus performance-related bonus
Hours: Monday to Friday, 08:30am–5:00pm
The Opportunity
Goldwyn Knight is looking for a proactive, organised and experienced Residential Property Manager to join our growing estate agency in Greenwich.
You will take responsibility for the day-to-day management of a residential property portfolio, acting as the principal point of contact for landlords, tenants and contractors.
This is an important position within the business and would suit someone with at least 12 months’ residential property-management experience who is confident managing maintenance, compliance and tenancy matters and is looking for greater responsibility and long-term career progression.
Our managed portfolio includes properties across Greenwich, Canary Wharf, the City and Central London, providing the successful candidate with exposure to professional landlords, investors and high-value London property.
About Goldwyn Knight
Goldwyn Knight is a modern and ambitious London estate agency with a growing residential sales, lettings and property-management operation.
We combine personal service with effective technology, clear communication and a commitment to protecting our clients’ properties.
As the business continues to expand, the successful candidate will have the opportunity to help develop the property-management department and progress into a more senior position.
Key Responsibilities
- Managing a portfolio of residential properties
- Acting as the principal point of contact for landlords and tenants
- Receiving, assessing and coordinating maintenance requests
- Identifying urgent matters and arranging an appropriate response
- Obtaining contractor quotations and landlord approval before instructing works
- Appointing contractors and monitoring repairs through to completion
- Keeping landlords and tenants informed throughout each maintenance case
- Arranging routine property inspections and preparing follow-up reports
- Monitoring safety certificates and property compliance requirements
- Coordinating tenancy renewals, rent reviews, check-ins and check-outs
- Preparing tenancy agreements and associated documentation
- Assisting with referencing, identification checks and move-in requirements
- Monitoring rent payments and assisting with arrears management
- Managing deposit-related matters and supporting dispute preparation
- Liaising with landlords, tenants, contractors, freeholders and managing agents
- Reviewing contractor invoices and allocating charges accurately
- Maintaining complete and accurate CRM records
- Handling complaints professionally and working towards practical resolutions
- Supporting the lettings team and wider business where required
Essential Requirements
- At least 12 months’ residential property-management experience
- Experience managing maintenance issues and coordinating contractors
- Good understanding of the residential tenancy lifecycle
- Working knowledge of lettings legislation and property compliance
- Excellent written and verbal communication
- Strong organisational and administrative skills
- Ability to manage multiple properties, priorities and deadlines
- High attention to detail and accurate record-keeping
- Confidence dealing directly with landlords and tenants
- Calm and professional approach to complaints and challenging situations
- Competence using email, Microsoft Office, CRM systems and other digital platforms
- Full UK driving licence
- Reliable access to a car for property visits and business appointments
- Appropriate business-use motor insurance or willingness to arrange it
- Right to work in the United Kingdom
The Ideal Candidate
You will be:
- Proactive, dependable and accountable
- Confident taking ownership of matters through to resolution
- Highly organised and able to prioritise effectively
- Calm and professional under pressure
- Commercially aware and service-focused
- Comfortable building relationships with landlords, tenants and contractors
- Meticulous about compliance, documentation and follow-up
- Able to work independently while contributing to a supportive team
- Motivated to build a long-term career in property management
Desirable Experience
- Independently managing a residential property portfolio
- Conducting property inspections and preparing reports
- Managing renewals, arrears, complaints and deposit disputes
- Using estate agency or property-management CRM software
- Working with overseas landlords, freeholders or block-management companies
- ARLA Propertymark qualification or willingness to work towards one
- Familiarity with Greenwich, Canary Wharf or the Central London property market
Salary and Benefits
- Basic salary of £25,000–£30,000, dependent on experience
- Performance-related bonus
- Company pension
- Gym membership
- Company events
- Ongoing training and professional development
- Support towards relevant industry qualifications
- Modern office environment in Greenwich
- Exposure to residential properties across Greenwich and Central London
- Genuine progression to Senior Property Manager and management positions
- Opportunity to help develop a growing property-management department
Working Arrangements
The normal working hours are Monday to Friday, 08:30am–5:00pm.
This is an office-based position in Greenwich, with regular property inspections and appointments across London. Occasional emergency availability may be required where reasonably necessary.
How to Apply
Please apply with your CV and a brief summary covering:
- Your current or most recent position
- Your residential property-management experience
- The approximate number and type of properties you have managed
- Your experience handling maintenance and compliance
- Your notice period or earliest available start date
- Why you would like to join Goldwyn Knight
Applications from candidates without at least 12 months’ residential property-management experience will not be considered.
All applications will be treated in strict confidence.
Job Types: Full-time, Contract, Commission, Permanent
Benefits:
Application question(s):
- Are you available to work from our Greenwich office Monday to Friday, 8:30am–5:00pm?
- Do you hold a full UK driving licence and have reliable access to a car for property inspections and business appointments?
- Approximately how many residential properties did you manage in your current or most recent role?
- The salary range is £25,000–£30,000 per year, dependent on experience, plus performance-related bonus. Is this within your expectations?
Experience:
- Property management: 1 year (preferred)
Work Location: In person
