Come and make a difference with the team at Riverdale Care Home! #CareWithUsAtWestgate
We are looking for a compassionate and caring Receptionist to join our family.
As our front-of-house Receptionist, you will be the first point of contact for all visitors, residents, and team members. You will provide a warm Westgate welcome and be the friendly face that makes everyone feel at home from the moment they arrive.
If you are passionate about making a difference and want to be part of an exciting new venture, we would love to hear from you!
About The Role
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Shifts from 8.30am/9.30am - 4pm
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This is a bank position, providing flexible reception cover during periods of annual leave, sickness and other staff absences, helping to ensure the reception service remains fully supported
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Provide a warm and professional welcome to residents, families and visitors
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Manage incoming calls and direct them appropriately
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Handle inquiries and provide accurate information about the care home’s services
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Schedule and coordinate appointments, tours and meetings
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Maintain a clean, organised and welcoming reception area
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Assist with administrative tasks such as mail sorting and data entry
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Liaise with staff across all departments to ensure smooth daily operations of the home
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Respond promptly and effectively to emergencies or unusual situations
Why work at Westgate?
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Equal pay for young workers who are paid the same as staff aged 25+
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Improve your financial wellness and flexibility with Stream; access your wages before pay day and enjoy exclusive discounts at a variety of the UK’s favourite shops
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Access to the Blue Light Card (employee discount scheme)
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Access to other discount schemes; Byond Prepayment Card (employee cashback card), Extras Discounts (employee discount scheme) and Cycle to Work Scheme
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Refer a Friend Scheme - earn up to £500 for a successful referral!
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Internal and external employee recognition schemes (e.g. Employee of the Month and Long Service) and team building social events
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Support in achieving additional qualifications, including nationally recognised qualifications
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Access to financial and wellbeing support through The Care Workers Charity
- Comprehensive staff induction with free training and professional development
Required Criteria
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Previous experience in a receptionist or front-of-house role, ideally in a luxury care home setting
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Outstanding interpersonal and communication skills
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Strong organisational skills with the ability to multitask effectively
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Proficiency in Microsoft Office and other relevant software
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Empathy and understanding when engaging with elderly residents and their families
Skills Needed
About The Company
At Westgate Healthcare, we have been providing high-quality care since the early 1990s, growing from a single home into a well-respected group across Hertfordshire, Essex, Buckinghamshire and London.
We offer a wide range of services including residential care, nursing care, dementia care, respite care and palliative support, tailored to meet the needs of each individual.
Our homes are designed to provide comfort, safety and a strong sense of community, while our teams work closely with families and healthcare partners to deliver person-centred care plans.
As a family-owned organisation, we take pride in maintaining a personal, values-driven approach where residents and staff are treated with respect and understanding
Company Culture
Our culture is built on care, respect and teamwork.
We believe that the quality of our care starts with the people who deliver it, which is why we focus on creating a supportive and inclusive workplace.
At Westgate Healthcare, every colleague plays a vital role — from care staff to chefs, maintenance teams and management — working together to enhance residents’ quality of life.
We encourage continuous learning, open communication and shared responsibility, ensuring that our teams feel confident, valued and empowered.
Being a family-run organisation, we maintain a close-knit feel where people are recognised for their contribution and supported to succeed.
Company Benefits
We are committed to supporting our team with a strong and rewarding benefits package.
At Westgate Healthcare, you’ll receive competitive pay, flexible working options and access to ongoing training and professional development.
We provide opportunities to progress your career across our homes, supported by experienced leadership and structured training programmes.
Our teams benefit from working in modern, well-equipped care environments, with a strong emphasis on safety, wellbeing and collaboration.
Most importantly, we offer the chance to do meaningful work, where you can make a real difference in people’s lives every day — supported by a team that values and respects you.
Salary
£12.71 per hour
