Steward
Role Overview
Support the Leading Steward in providing a comprehensive on-board retail and catering service that
enables the Company to achieve its customer and business objectives.
PRIMARY ACCOUNTABILITIES:
-
Attend to customer needs and be responsive to their requests.
- Assist in the provision of the retail service to a standard that enables the Company to achieve its customer and business objectives.
- Adhere to on-board Retail Operations procedures, maintain stocking policies and merchandise layout
plans.
- Attend on-board departmental meetings with the head of the department to discuss current performance and financial targets.
- Identify opportunities for improvement in customer service and retail sales and discuss with the Leading Steward.
- Adhere to the Company’s cash control, stock control and fiscal security procedures.
- Understand and adhere to Food Hygiene practices and procedures.
- Adhere to local safe systems of work, safety training and compliance with current legislation.
- Carry out cleaning tasks as required utilising the appropriate chemicals and equipment.
- Report any issues either physical or operational that may be detrimental to achieving the company’s
customer and business objectives.
- Undertake emergency response duties as required.
- Undertake other relevant duties as directed by the Leading Steward.
- Undertake other relevant duties as directed by the Master of the vessel.
QUALIFICATIONS /EXPERIENCE:
Essential
-
STCW 2010 Certification including Fire Prevention & Fire Fighting, Personal Survival Techniques, Elementary First Aid, PSSR & Security Awareness
- Good written, verbal and communication skills
- Customer service experience gained in a catering or retail environment
- ENG1 medical certificate
- Crowd Management
- Crisis Management
- MES Certificate
Desirable
-
REHIS Elementary Food Hygiene Certificate (or comparable)
