Job
To provide support across café, front of house, events and community activity, helping Exeter Science Park deliver a friendly, professional and high-quality experience for clients, visitors, tenants and colleagues. We welcome applications from those seeking to start their career through an apprenticeship as well as candidates with previous experience seeking a full time role. For the apprenticeship experience in customer service, hospitality, events or community support is desirable but not essential as training will be provided. Salary will be minimum wage for role.
Main Duties and Responsibilities
·Provide a welcoming, professional and helpful front of house service to tenants, visitors, event delegates and colleagues, treating everyone with courtesy, respect and professionalism at all times.
Support day-to-day café operations under supervision, including serving customers, taking payments, preparing basic food and drink items, clearing tables, maintaining a clean and welcoming environment, and helping ensure the café is aligned with ESPL’s standards.
Support café operating controls under supervision, including accurate order handling, till and payment processes, cleaning and temperature records, basic stock and supply checks, outdoor seating set-up where required, and compliance with relevant risk assessments and operating procedures.
Complete café website and point of sale updates to ensure accurate stock and items are available for sale.
Process incoming and ordering of ambient stock. Work with established merchants that supply the kitchen.
Support food and beverage requirements for meetings, seminar rooms and events, ensuring service is timely, accurate and appropriate to the needs of clients, visitors and delegates.
Provide event support as directed by the Client Services Manager or Operations Support, including room set-up and close-down, layouts, signage, refreshments, delegate welcome and basic AV checks.
Maintain good standards of cleanliness, presentation, food safety and health and safety across café, front of house, meeting, event and community areas.
Support simple administration, including booking information, customer records, stock checks and follow-up activity under supervision.
Report maintenance, facilities, IT, food safety or customer service issues promptly to the Client Services Manager or Operations Support.
Work flexibly across café, front of house, community activity and events during busy periods, holidays or absence cover.
Take part in workplace learning, seek feedback and apply learning to improve performance.
Person Specification
Qualifications: No mandatory formal qualification requirement.
Experience:
We welcome applications from those seeking to start their career through an apprenticeship as well as candidates with previous experience seeking a full time role. For the apprenticeship experience in customer service, hospitality, events or community support is desirable but not essential as training will be provided.
Skills: Friendly communication, reliability, punctuality, ability to follow instructions, attention to detail, basic IT confidence and willingness to learn.
Personal Aptitudes: Positive, respectful, helpful, calm under pressure, curious and willing to step in where needed.
Values and Behaviours
All employees are expected to demonstrate ESPL’s corporate values in how they work, make decisions, collaborate and engage with clients.
This role should particularly demonstrate: Kindness, Professional, Teamwork and Innovation.
Acknowledgement
This role is available as either:
A level 3 apprenticeship position for candidates wishing to develop their skills through a recognised apprenticeship programme; or
A full-time employed position for candidates with suitable experience and skills.
This job description outlines the principal duties and responsibilities of the role. It is not intended to be an exhaustive list of all tasks that may be required.
The post holder may be required to undertake other duties and responsibilities, consistent with the level and nature of the role, as reasonably requested by the Line Manager or Chief Executive Officer.
Pay: £8.00-£12.71 per hour
Benefits:
- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Sick pay
Work Location: In person
