Join us as a Housekeeping Evening Office Coordinator at The Dorchester, recognised as one of ‘The Sunday Times Top 10 Best Places to Work for’ in 2024 & 2025 and ‘Hotel of the year – London’ at the 2024 AA Hospitality Awards. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.
We care about your career and are known for having the absolute best people in the industry. When you join us as Housekeeping Evening Office Coordinator, you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.
As a Housekeeping Evening Office Coordinator you'll love what you do and take pride in taking care of our guests:
- Manage room allocation for the evening room attendant
- Managing the workload for the evening house porter and ensuring all his tasks are completed
- Closing Jobs in the system ( Nexus), allocations removal and setting up for the morning shift
- Preparing the floor supervisor task list with all the statuses and room requests
- Follow up on Nexus cases
- Carry out administrative task such as handover preparation for the Morning Office Coordinator
- Dealing with guest phone calls and queries
- Ensure frequent communication with the Front Office Coordinator in regards to room allocation, departures, priority rooms and out of service/ out of order rooms.
The items shared are the essence of a day in the life of an Evening Office Coordinator, but we'll make sure you are provided with specifics on how we care for our hotel.
- Previous experience in a 5 star hotel environment
- Good knowledge of Microsoft office, Nexus and Opera
- Our values of, Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As an Evening Office Coordinator you’ll have the opportunity to bring these to life and continue to create our legacy.
- Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.
- English is the primary language used in our hotel. You can comfortably communicate in this language.
We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you need us to do anything to support you during the recruitment process (such as adjustments to how you apply, alternative formats of
information, or adjustments to the assessment process itself), please do call People & Culture team on 02073197011 or email [email protected] so that
we can discuss how we can support you through this process.
