This is a fixed-term position for 12 months.
Job Purpose:
The Key Accounts Support & Supply chain / CSL Team leader is a critical interface between the business and key customers, ensuring end-to-end coordination of a team handling demand planning, commercialization, and sales support processes. This role also serves as the first point of contact for key accounts and is responsible for aligning internal teams with Customer needs to enable successful product launches and ongoing Supply chain excellence in the delivery of food service products.
Main Responsibilities:
Customer Engagement & Commercialisation
Act as the primary point of contact for assigned key accounts, managing all communications related to Supply chain, Order fulfilment, commercialisations, provide Sales Support to the commercial team and Sales demand planning.
Demand Planning & S&OP
Own and manage the Commercialization and Sales support process for key customers as needed, attend meetings with Customers and the Sales team, whilst also ensuring accurate forecasts are maintained and sales demand is regularly reviewed and translated into accurate demand plans and adjusted as needed.
Liaise directly with Customers on Sales, forecasts, promotional plans, and demand fluctuations to maintain high service levels.
Participate and provide data for the weekly Sales & Operations Planning (S&OP) as needed meetings both internally and with the customer, ensuring cross-functional alignment on forecast, supply, inventory, and capacity.
Work closely with Production planning teams, Site teams, and Customer service & Logistics to translate demand signals into production and supply plans, achieving OTIF targets.
Cross-Functional Collaboration
Interface daily with Commercial teams, CD&D, production sites, CSL reps (Walden, Stoke, Hereford), and 3PL & operations to ensure execution of agreed plans.
Continuous Improvement & Reporting
Monitor service performance, OTIF, stock levels, forecast accuracy, and order fulfilment KPIs for key customers.
