Join Mango Group
Mango Group is a family-run group of businesses based in Bangor, Co. Down, with interests spanning contact centre operations, fulfilment, hospitality and property.
Our businesses include Mango Direct Marketing, a 24/7 contact centre and fulfilment operation; The Stormy Cup, our hospitality business; and Mango Estates, which manages a portfolio of commercial and residential properties across the local area.
We are looking for a practical, hands-on and proactive Facilities Co-Ordinator to support the facilities and maintenance requirements across the Mango Group.
This is a varied role for someone who enjoys fixing things, solving problems and getting stuck in. You will be comfortable carrying out practical maintenance tasks yourself where you have the skills to do so, while also coordinating contractors and suppliers when specialist support is required.
MAIN ACTIVITIES AND TASKS
- Carry out hands-on DIY, repairs and general maintenance across Mango Group.
- Identify faults, maintenance issues and repairs required and, where possible, fix or resolve these issues yourself.
- Undertake practical maintenance tasks including minor repairs, painting, decorating, basic plumbing, carpentry, furniture repairs and other general maintenance duties.
- Carry out basic electrical maintenance where appropriately skilled, competent and safe to do so, escalating specialist electrical work to qualified contractors where required.
- Co-ordinate and maintain general housekeeping, facilities and maintenance requirements.
- Identify and report Health and Safety requirements and take appropriate action to address issues.
- Monitor the Facilities Mailbox and log, manage and follow up complaints and enquiries relating to facilities and maintenance, including heating, lighting, toilets, cleaning, dishwasher maintenance, waste and recycling, bin management and other related matters.
- Co-ordinate repairs, servicing and maintenance between internal teams, external contractors and suppliers where work cannot be completed in-house, ensuring work is tracked through to resolution.
- Obtain and compare quotes from vendors, contractors and suppliers for facilities and maintenance requirements.
- Conduct regular site and property walk-throughs to identify repairs, maintenance or other work required to buildings, equipment, furniture and facilities.
- Complete the monthly Health and Safety audit report and update OPLs (Outstanding Points Lists) as required.
- Liaise with Directors and Management and complete ad hoc tasks and projects to support the wider business.
- Support the co-ordination of office relocations, refurbishments and other property-related projects as required.
- Maintain a clean, organised and well-managed stock room.
- Support the fulfilment and warehouse function as required, including assisting with the organisation, movement, preparation and dispatch of stock and materials, and other related operational duties.
- Co-ordinate and manage deliveries and dispatch of stock.
- Carry out delivery and collection runs to support the business, which may include local travel and occasional travel to Belfast, Dublin or other locations.
- Collect and transport clients from airports or train stations when required.
- Provide practical support to Mango Estates, including local property inspections, housekeeping, repairs, maintenance and co-ordination of contractors and suppliers.
- Undertake any other reasonable duties consistent with the role and the needs of the business.
PERSON PROFILE
The successful candidate will:
- Be a practical, hands-on person with a strong "can-do" attitude who enjoys fixing things and finding solutions to practical problems.
- Be confident using basic tools and equipment and carrying out DIY, repairs and general maintenance tasks.
- Have the ability to identify a problem, work out what is required and, wherever possible, fix it themselves.
- Have practical knowledge or experience in areas such as plumbing, carpentry, basic electrical work, painting and decorating and general building maintenance (desirable).
- Have experience of facilities management, facilities co-ordination, property maintenance or a similar practical role.
- Have a good understanding of Health and Safety requirements and know when specialist support or qualified contractors are required.
- Be proactive and take ownership of maintenance issues, rather than waiting for problems to be reported or resolved by others.
- Have a flexible approach, with the capacity to take on a wide variety of practical and operational tasks.
- Be comfortable working independently, prioritising their own workload and managing competing demands.
- Have excellent written and verbal communication skills, with the ability to communicate effectively face-to-face, by email and over the telephone.
- Be a confident team player who is equally comfortable working independently.
- Hold a full, clean driving licence (essential).
- Be physically able to undertake manual handling duties, including lifting and moving loads of 30lbs+ where required.
- Have the ability to build and maintain effective working relationships with colleagues, Directors, Management, contractors, suppliers and other key stakeholders.
- Be commercially and cost conscious, with the ability to work within agreed budgets and identify cost-saving opportunities through effective procurement and supplier management.
Benefits:
- Company events
- Employee discount
- On-site parking
- Store discount
Work Location: In person
