Role Description:
Hospitality Team Member will be an integral part of our service team, contributing to the overall guest experience. This role requires a customer-focused approach, strong communication skills.
Duties will include:
1. Customer Service:
- Greet guests in a friendly and welcoming manner.
- Anticipate and address guest needs to ensure a positive experience.
3. Food and Beverage Service:
- Take food and beverage orders, ensuring accuracy and attention to special requests.
- Serve meals and beverages to guests in a timely and courteous manner.
- Clear tables and maintain a clean and organized dining area.
4. Cleaning and Maintenance:
- Perform regular inspections of the facilities and surrounding areas for cleanliness and safety.
- Report any maintenance issues to the appropriate personnel.
5. Equipment Management:
- Set up and arrange furniture and umbrellas.
6. Collaboration with Other Departments:
- Collaborate with kitchen staff to relay guest preferences and dietary restrictions.
- Work as a team to ensure a seamless and enjoyable guest experience.
7. Event Support:
- Assist in the setup and breakdown of events and functions.
- Coordinate with event planners to meet guest requirements.
- Provide support during special events and promotions.
8. Cash Handling:
- Handle cash transactions accurately and responsibly.
- Process payments, issue receipts, and reconcile cash drawers.
- Any other duties as necessary to meet the needs of the Company.
Skills Required:
- Experience in a customer service or hospitality.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Basic knowledge of cash handling procedures.
- Willingness to work flexible hours, including evenings, weekends, and holidays.
Pay: £10.00-£12.71 per hour
Benefits:
- Discounted or free food
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
Work Location: In person
