ABOUT FACE THE FUTURE
Face the Future Group is an award winning beauty and wellness business, bringing together expert skincare, haircare, aesthetic services and personalised wellbeing through a growing portfolio of specialist brands and services.
Our journey began in 2005 with the opening of the Face the Future Skin Clinic, where our focus was simple: helping people achieve healthier skin through expert advice and evidence based treatments. Building on the success of the clinic, Face the Future Online launched in 2008, making professional skincare and trusted guidance accessible to customers across the UK. Since then, we have grown into one of the UK's leading specialist retailers of premium skincare, combining carefully selected brands with expert education and personalised recommendations that help customers make informed decisions.
As the business has evolved, so has our ambition. In 2025, we expanded the Group through the acquisition of Luxurious Look, strengthening our expertise in professional haircare and opening our own salon to complement our retail offering. More recently, our partnership with NOA has marked our expansion into personalised wellness, giving customers access to health testing, expert nutritional support and tailored wellbeing programmes alongside our growing range of premium supplements.
Today, Face the Future Group brings together online retail, clinical expertise, salon services and personalised wellness to support customers throughout their self care journey. Whether someone is looking to improve their skin, care for their hair or gain a better understanding of their overall health, our purpose remains the same: to help people feel confident through trusted advice, carefully selected products and services, and personalised recommendations.
Everything we do is built on expertise, integrity and exceptional customer experience. Every role within the business contributes to delivering these values and supporting the continued growth of the Face the Future Group.
COMPANY PURPOSE
"To shine a light on skin and self-care and help people feel confident in their skin"
COMPANY VALUES
● Expertise: We're here to guide, not just to sell. Our professional knowledge and passion for skincare and self-care help people make choices they can feel truly confident about.
● Accountability: We own what we do. Every action, every decision, every detail matters, and we take pride in delivering the best possible experience for our customers and each other.
● Integrity: We do the right thing, even when no one's watching and we stay true to our word. Honesty and transparency guide everything we do.
● Trust: It is the foundation of everything we do. By being reliable, open, and consistent, we create strong and lasting relationships
● Inclusivity: Skincare & selfcare is for everyone. Whatever your age, gender or skin type, we're here to make you feel welcome, value and supported on your journey.
PURPOSE OF THE ROLE
Reporting to the Head of Brand Relations, the Brand Management Executive will provide administrative and operational support to the Brand Management team, helping to ensure the smooth day to day management of our brand portfolio.
Working closely with the Brand Managers, you will support the full brand lifecycle, from onboarding new brands and launching new products through to raising purchase orders, monitoring deliveries, maintaining brand information and producing reports. You will play a key role in ensuring our systems are accurate, stock is available, brand plans are delivered on time and our brand partners receive a professional, responsive service.
This role is ideal for someone who enjoys organisation, problem solving and working with data, whilst developing a strong understanding of commercial brand management within a fast paced retail environment.
KEY ACCOUNTABILITIES
1. Support the Brand Managers with the day to day administration of their brand portfolios.
2. Raise and manage purchase orders, ensuring orders are accurate and placed in line with agreed purchasing plans.
3. Monitor outstanding purchase orders, track deliveries and proactively follow up suppliers regarding delayed or incomplete shipments.
4. Liaise with suppliers and internal teams to resolve delivery issues and maintain stock availability.
5. Input and maintain agreed brand plans, promotional activity and key milestones within the company's project management systems.
6. Produce regular reports using Excel, analysing sales, stock and performance data to support Brand Managers in making commercial decisions.
7. Prepare and distribute agreed reports and performance data to brand partners as requested.
8. Prepare and distribute agreed rebate reports to brand partners as directed.
9. Coordinate new product launches by ensuring all required information has been received, including imagery, product information, pricing, marketing assets and commercial terms.
10. Work closely with the Ecommerce and Content teams to ensure new products are listed accurately and within agreed launch timescales.
11. Maintain accurate records relating to supplier contacts, commercial agreements, promotional activity and brand information.
12. Support the onboarding of new brands, coordinating internal actions and ensuring launch plans remain on schedule.
13. Work alongside Brand Managers to ensure purchasing supports promotional activity, new product launches and forecast demand.
14. Identify opportunities to improve administrative processes, reporting and ways of working across the Brand Management team.
15. Provide administrative support for meetings, preparing agendas, taking notes and ensuring agreed actions are followed through where required.
16. Build positive working relationships with suppliers and internal departments, ensuring a consistently professional experience.
17. Support wider Brand Management projects and initiatives as required.
PERSON SPECIFICATION
Essential:
· Previous experience within an administrative, buying, merchandising or commercial support role.
· Highly organised with excellent attention to detail.
· Strong Microsoft Excel skills, including formulas, lookups and Pivot Tables.
· Confident working with data and producing reports.
· Excellent written and verbal communication skills.
· Strong organisational and time management skills, with the ability to manage multiple priorities.
· Comfortable working across several systems and maintaining accurate information.
· Ability to build positive working relationships with both internal teams and external suppliers.
· Proactive, reliable and willing to take ownership of tasks.
· Comfortable working in a fast paced environment.
· Ability to put the customer at the heart of everything we do.
· Flexible in supporting the wider business where required.
Desirable:
· Experience working with suppliers.
· Experience using ERP, purchasing or project management systems.
· Experience within the beauty, skincare, haircare or wellness sector.
· Commercial awareness and an interest in brands and retail.
· Positive attitude with a willingness to learn and develop.
· Passion for the beauty and wellness industry.
ADDITIONAL INFORMATION
This job description is intended to outline the main duties and responsibilities of the role. It is not exhaustive and may be amended from time to time to meet the changing needs of the business. Employees may be required to undertake other duties that are reasonably consistent with the nature and level of the role.
This role offers an excellent opportunity to build a career within Brand Management. As you develop your commercial knowledge and experience, there will be opportunities to take on greater ownership and progress within the team.
BENEFITS
● 23 Days Annual Leave + 2 extra accrued after 2 holiday years' service, plus bank holidays and your Birthday off!
● The chance to be part of a fast-growing, dynamic business shaping the future of global eCommerce
● A relaxed dress code – with your own branded uniform after probation if you’d rather wear a uniform
● Company social events to bring everyone together
● Free parking on site
● Access to our holiday buy & sell scheme for added flexibility
● Generous staff discount across our wide range of brands, products and in-clinic treatments
● Company pension scheme
● Free tea and coffee, plus each month we hold our company-wide "Beyond The Biscuit" event for department updates, staff recognition and team-building moments (treats included!)
● A team that genuinely values recognition, support, and celebrating each other's wins
● ...and last but not least, a brilliant group of people to work with every day
Job Type: Full-time
Pay: Up to £28,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
Experience:
- Brand Account Management: 3 years (preferred)
Work Location: In person
