OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.
Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.
Why Work for OCS?
✅Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.
Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.
Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.
Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!
Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)
Days of Working: Monday to Friday 8am to 4pm with occasional weekend to meet the needs of the contract.
We are seeking an experienced and proactive Soft Services Manager to lead the delivery of high‑quality facilities services across a busy and dynamic healthcare/education environment. You will be responsible for ensuring that all soft services operate seamlessly, safely and in full compliance with contractual, statutory and operational standards. Working closely with internal teams, contractors and service partners, you will drive service excellence, maintain strong performance measures and continuously improve the experience of patients/students, staff and visitors across the site.
As part of your role, your key responsibilities will include, but are not limited to:
- Oversee the delivery of cleaning, portering, materials management, pest control, patient catering, retail catering and window cleaning at a consistently elevated level that meets contractual requirements.
- Actively manage contractors and suppliers to ensure that they perform at the required level as part of an integrated service delivery.
- Identify, mitigate and control risks by taking a risk-based approach to the management of Service Parameters and contracted operational compliance, identifying control measures and monitoring required actions.
- Identify areas of non-compliance or elevated risk of failure, planning and monitoring remedial actions within agreed timeframes and to agreed action plans.
- Actively manage service monitoring by owning the performance parameter monitoring process, plan and monitor corrective actions as required, working to minimise deduction risk.
The ideal candidate should meet the following criteria:
- Must have Right to Work in the UK
- An enhanced DBS will be completed for the successful candidate.
- Educated to degree standard.
- Membership of applicable professional organisation e.g. IWFM, BICSc.
- Proven track record of direct management of Soft Services operations.
- Experience of P&L operational accountability.
- Excellent PC skills with full Microsoft office knowledge.
If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
