The successful candidate will be responsible for delivering key performance indicators (KPIs) while serving as the first-line manager for drivers, proactively engaging them to enhance road safety, customer experience, and regulatory compliance. This role will focus on educating employees through targeted, proactive interventions while fostering high levels of engagement through a range of supportive and performance-driven initiatives. To work effectively with and assist the Operations Manager and fellow Driver Managers whilst creating good working relationships with other internal departments.
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Driving a significant reduction in road traffic collision and customer injury rates.
- Embedding The Three “Sees” defensive driving strategy.
- Completing thorough investigations into all incidents to identify root cause and actions to prevent reoccurrence on an individual and wider basis.
- Actively monitoring the Bus Customer Experience Survey (BCES) and ensuring that drivers are striving for the best scores while intervening as necessary if they do not.
- Educating drivers proactively on delivering excellent customer experience.
- Having a good working knowledge of the UK Domestic Drivers’ Hours’ Regulations. Acting on any breaches found through internal checks or audits.
- Ensuring all drivers are aware of the role of the DVSA and the need to report any DVSA checks immediately.
- Carrying out driver license audits twice each year and on any enhanced risk basis.
- Managing the sickness absence levels of direct reports, either commending good attendance or applying the Attendance Policy as required.
- Producing effective occupational health referrals so that the doctor is able to assist the employee and you in managing sickness absence.
- Working with Allocations and Central Duty Managers (CDMs) to ensure staff lost mileage is minimised and that any appropriate actions are taken.
- Working with all necessary departments (e.g. Performance / Schedules / Engineering) as well as drivers to minimise lost mileage to Other Deductible (OD) reasons.
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People skills – communication, listening, adaptability to your audience.
- Experience of conducting investigative interviews, preparing casework and hearing cases where applicable.
- Strong organisational, time management and communication skills.
- Good working knowledge of Microsoft Office packages.
- Qualification in IOSH would be desirable.
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Free travel on all TfL routes for you and a friend or family member (once you’ve worked with us for three months)
- Free online and face-to-face counselling, legal advice and more through our employee assistance programme
- Our contributory pension scheme – you put in 5% of your salary each month and we’ll add 3% on top. Our pensions also include a death-in-service benefit which pays out a tax-free lump sum if you die while you’re employed by us
- Life insurance (if you sign up to the pension scheme)
- Employee benefits from shops and retailers – including Apple, Adidas, Nike, Vue, Odeon, Sainsbury’s, Asda, Morrisons and more
Transport UK London Bus operates bus services across London on behalf of TFL, plus rail replacement and event services across the UK. We operate approximately 11 per cent of the capital's world famous red bus network, running around 950 vehicles and employing around 2,900 employees across six busy depots in Central, South and West London. We run a number of routes, carrying over 150 million passengers a year on TfL’s contracted bus network.
Transport UK London Bus is working hard to make sure our workforce is a true representation of society, and we fully support diversity, inclusion and equity. This means we take a zero-tolerance approach to all forms of discrimination and harassment. We encourage suitably qualified applicants from under-represented groups to apply. A copy of our Diversity, Inclusion and Equality Policy is available on request.
