**Salary will be pro-rata based on hours
About the Role
We are seeking an organised and resourceful Technical Advisor to join our Housing Standards Team, who play a vital role in supporting residents to remain independent in their homes.
As the first point of contact for all enquiries into the Housing Standards Team, you will be responsible for carrying out financial assessments to determine applicants’ eligibility for Disabled Facilities Grants and other forms of housing assistance. You will manage the ongoing processing of grant and loan applications, ensuring accurate and timely progression.
You will also provide programme support for key initiatives, including the Handyperson Scheme, the Property Hardening Programme and a range of other Housing Standards services. This will involve organising casework for officers, managing associated administration, coordinating financial assistance approvals and payments, and liaising with officers where necessary to ensure smooth case progression.
In addition, you will offer administrative support to senior managers, including diary coordination, meeting management and other associated duties.
About You
You will have strong numeracy, literacy and IT skills, complemented by a highly organised and methodical approach to your work. Accuracy, attention to detail and the ability to manage competing priorities within strict deadlines are essential.
You will have demonstrable experience in a busy administrative and customer‑focused environment, with the ability to communicate professionally across a range of matters. You will be confident in using your initiative and capable of dealing appropriately with sensitive or contentious issues when required.
This role requires you to work effectively with vulnerable individuals and to liaise with a variety of external agencies. You should therefore be comfortable managing complex information with discretion and professionalism. Experience in supporting the delivery of projects or time‑critical programmes is also important.
Closing Date: 11th September 2026
Interview Date: to be confirmed
Further Information
For further information about the role or our organisation, please don't hesitate to get in touch with the recruiting manager, or the People Team as follows:
Kevin Philcox - Housing Standards Senior Manager
Email: [email protected]
Tel: 01603 430578
People Team: [email protected] Tel: 01508 533995
This should be recruited Internally including a secondment and externally.
We are looking for an experienced and highly organised Housing Standards Technical Advisor to provide advanced administrative and technical support to our Housing Standards Team.
This is an important role supporting services that help residents live in safe, warm and healthy homes across Broadland and South Norfolk. You will be at the centre of service delivery, coordinating referrals, managing case records, supporting licensing and enforcement processes, undertaking financial assessments, and ensuring residents and partner organisations receive a high-quality service.
If you enjoy working in a busy environment, managing competing priorities and providing excellent customer service, this could be the role for you.
About the Role
As the Housing Standards Technical Advisor, you will provide a vital administrative and coordination function across a range of housing standards services. Acting as a key point of contact for residents, landlords, partner agencies and Council officers, you will help ensure cases are managed efficiently and statutory processes are supported effectively.
Your responsibilities will include:
- Providing advice, information and signposting to residents and service users.
- Acting as the first point of contact for enquiries received by telephone, email and post.
- Managing and maintaining electronic case records and databases.
- Supporting officers with enforcement and licensing administration.
- Coordinating officer diaries, inspections and appointments.
- Processing purchase orders, invoices and payments.
- Gathering information and undertaking desktop research to support casework.
- Administering Caravan Site and HMO licensing processes.
- Coordinating referrals for housing adaptations and support services.
- Undertaking financial eligibility assessments and calculations.
- Producing performance information and maintaining accurate records.
About You
You will be an experienced administrator with excellent organisational and communication skills and the ability to work accurately in a fast-paced environment.
Why Join Us?
We offer flexible working hours for most office-based roles, allowing for a healthy work-life balance. As part of our team, you will enjoy a range of employee benefits, including free onsite parking, employee discounts, a competitive holiday allowance, wellbeing initiatives, and the opportunity to join the Local Government Pension Scheme.
You will be joining a progressive and supportive organisation that is committed to making a positive impact on the communities we serve.
To hear why our employees think that working for us is so special, please visit our website.
How to apply
If you are an external applicant, please apply via our website.
For internal applicants, please apply via the internal website found through the job portal on Connect.
The Councils reserve the right to close any and all vacancies at any time if there is judged to be a sufficient number of applications received.
South Norfolk and Broadland Councils are committed to promoting the welfare of children and vulnerable adults and all applicants must be willing to undergo appropriate checks for the position, including checks with past employers and the Disclosure and Barring Service.
Pay: £24,769.00-£27,640.00 per year
Benefits:
- Free parking
- On-site parking
Work Location: In person
