Complex Mental Health & Learning Disabilities
West Midlands | Multi-Site Role | £30,000 – £35,000 per annum DOE
Isabella's Homes Limited is seeking an experienced and motivated Service Manager to support and oversee several of our Supported Living services across the West Midlands.
This is an exciting opportunity for a passionate leader who is committed to delivering high-quality, person-centred support to adults with complex mental health needs, learning disabilities, autism, and behaviours of concern.
The successful candidate will work across multiple sites, supporting operational excellence, staff development, compliance, and positive outcomes for the individuals we support.
About the Role
The Service Manager will play a key leadership role in ensuring the smooth day-to-day running of supported living services across multiple locations. You will support teams to deliver safe, effective, and recovery-focused care while maintaining compliance with CQC standards and organisational policies.
You will be responsible for promoting independence, dignity, choice, and inclusion for people with complex support needs.
Key Responsibilities
- Support the operational management of multiple supported living services across the West Midlands
- Lead, supervise, and motivate Team Leaders and Support Workers
- Ensure high standards of person-centred care and support are consistently delivered
- Monitor compliance with CQC regulations, safeguarding procedures, and company policies
- Conduct audits, spot checks, supervisions, and service reviews
- Support care planning, risk assessments, and positive behaviour support strategies
- Assist with incident management, investigations, and safeguarding concerns
- Maintain staffing levels, rota management, and recruitment support
- Promote a positive culture focused on recovery, independence, and outcomes
- Build effective relationships with families, professionals, commissioners, and external agencies
- Support service development and continuous quality improvement
Essential Experience & Skills
- Minimum 2 years’ experience in a senior role within Supported Living, Residential Care, or Adult Social Care
- Experience supporting adults with:
- Complex Mental Health
- Learning Disabilities
- Autism
- Behaviours that challenge
- Strong understanding of:
- CQC regulations
- Safeguarding
- Medication management
- Risk management
- Positive Behaviour Support (PBS)
- Experience leading teams across multiple services or dispersed sites
- Excellent communication, leadership, and organisational skills
- Ability to work independently and manage competing priorities
- Full UK driving licence and access to a vehicle or willingness to commute
Qualifications
Essential:
- Level 3 Diploma in Health & Social Care (or equivalent)
Desirable:
- Level 5 Diploma in Leadership for Health & Social Care or working towards
- PBS, Autism, or Mental Health specialist training
- Medication administration competency
- Train the Trainer qualifications
What We Offer
- Competitive salary package
- Career progression opportunities
- Ongoing training and professional development
- Supportive management structure
- Pension contribution
- Mileage/travel expenses
- Annual leave entitlement
- Opportunity to make a real difference within growing services
About Isabella’s Homes Limited
At Isabella's Homes Limited, we are committed to empowering people to live fulfilling and independent lives through high-quality supported living services tailored to individual needs.
We pride ourselves on delivering compassionate, recovery-focused care while supporting our teams to grow, develop, and succeed.
Apply Now
If you are a dedicated and ambitious social care professional looking for your next leadership opportunity, we would love to hear from you.
Isabella’s Homes Limited
West Midlands, United Kingdom
Pay: £30,000.00-£35,000.00 per year
Benefits:
- Company pension
- Employee discount
- Health & wellbeing programme
- On-site parking
- Referral programme
- Sick pay
- Store discount
Work Location: In person
