Temporary Operational Support Assistant
Location: Rawtenstall
Hours: 37.5 hours per week, Monday to Friday, 9:00am–5:00pm
Salary: £12.71 per hour
Contract: Temporary, with the potential to become permanent
Are you organised, proactive and confident working in a busy operational environment? Are you looking for an opportunity to join a forward-thinking care provider where you can make a real difference?
We are currently recruiting for a Temporary Operational Support Assistant to join our team in Rawtenstall. This is an excellent opportunity to gain valuable experience within the care and technology-enabled care (TEC) sector, with full training and support provided.
You will play an important role in supporting the smooth day-to-day running of the service, helping to coordinate TEC equipment, appointments and enquiries while providing a professional and compassionate service to service users and other key stakeholders.
About the Role
As an Operational Support Assistant, your responsibilities will include:
- Acting as the first point of contact for enquiries, referrals and TEC equipment installations.
- Providing day-to-day administrative and operational support, including answering calls, data entry, booking appointments and distributing information.
- Scheduling technician visits efficiently and helping to optimise appointment routes.
- Liaising with service users, their families, GPs, nurses, social workers and community organisations to coordinate care and support.
- Learning to triage TEC equipment issues and providing basic fault-finding support before escalating more complex issues.
- Maintaining accurate and up-to-date service user records across internal systems, including TCES and UMO CRM.
- Handling sensitive and confidential information appropriately and in line with data protection requirements.
- Preparing documentation for new service users.
- Responding promptly and professionally to routine queries from customers, colleagues and external stakeholders.
- Supporting the team to achieve operational KPIs and maintain high-quality service standards.
- Working collaboratively with colleagues to ensure service users receive a reliable, efficient and compassionate service.
- Taking a flexible approach to your workload and assisting with other operational tasks when required.
About You
We are looking for someone who is organised, reliable and customer-focused, with the ability to remain calm and professional in a busy environment.
Most importantly, you will share our values:
- We keep our promises.
- We empower people to be accountable for their actions and performance.
- We help people with empathy, courtesy, dignity and kindness.
- We show respect and are trusted by our colleagues, suppliers and customers.
- We believe in teamwork and are passionate about our work.
- We encourage innovation and the development of technology.
- We embrace change and strive to achieve excellence.
- We deliver cost-effective, efficient and safe healthcare solutions.
Skills & Experience
To be successful in this role, you will ideally have:
- Excellent written and verbal communication skills.
- Strong organisational and administrative abilities.
- Good attention to detail and accuracy when working with information and records.
- Confidence using computer systems, databases and CRM systems. Full training will be provided.
- The ability to manage and prioritise your workload effectively.
- A proactive and flexible approach to work.
- The ability to work well both independently and as part of a wider team.
- A compassionate and customer-focused approach.
- An understanding of the importance of confidentiality and handling sensitive information appropriately.
- The ability to adapt quickly and remain organised within a fast-paced environment.
- A willingness to learn about TEC equipment, systems and procedures.
- Previous experience within an administrative, customer service, healthcare or operational environment would be advantageous but is not essential.
What We Offer
This is initially a temporary position, with the potential for the role to become permanent.
If the position becomes permanent, you will have access to a fantastic range of benefits, including:
- 29 days' holiday, increasing to a maximum of 33 days, inclusive of Bank Holidays.
- Continued professional development, training and learning support.
- Opportunities for career progression.
- Pension scheme.
- Healthcare scheme.
- Life assurance.
- Cycle to Work scheme.
- Free eye test through Specsavers.
- 15% Manage At Home discount.
- Care First Employee Assistance Programme, including free counselling.
- Access to the Perkbox discount platform.
- Free uniform.
Why Join Us?
This is a fantastic opportunity to join an organisation that is passionate about improving people's lives through innovative care and technology. You will receive training and support to develop your knowledge and skills while working as part of a friendly and committed team.
If you're an organised and compassionate individual who enjoys helping people, solving problems and keeping things running smoothly, we'd love to hear from you.
Apply today to be considered for this exciting opportunity in Rawtenstall.
INDLP
Pay: £12.71 per hour
Application question(s):
- Can you provide 2 references ?
Licence/Certification:
Work Location: In person
