The post holder is responsible for the day-to-day coordination and supervision of an administrative service within forensic inpatient services, ensuring delivery of a high‑quality, efficient and patient‑focused service.
Working as part of a wider management structure, the post holder will support the Head of Administration by overseeing routine administrative processes, allocating work, supervising staff and ensuring compliance with local procedures and Trust policies. The post holder will provide comprehensive administrative support to the Senior Service Lead.
The role requires effective organisation and prioritisation of work, close liaison with clinical and non‑clinical colleagues, and proactive problem‑solving to maintain service continuity. The post holder will contribute to service improvement activity, support performance monitoring, and act as a point of advice for administrative staff on operational matters.
- Coordinate and supervise the day-to-day work of the administrative team, ensuring tasks are prioritised, appropriately allocated and completed within agreed timescales.
- Provide routine supervision, guidance and support to administrative staff, escalating complex or sensitive issues to the Head of Administration as required.
- Monitor and support the management of staff attendance, sickness absence and annual leave, ensuring accurate record-keeping and compliance with Trust policies.
- Support recruitment activity, including drafting vacancy adverts, shortlisting, arranging interviews and coordinating the onboarding of new starters.
- Deliver and support induction and ongoing training for new and existing staff on systems, local processes and ways of working.
- Undertake work checks and quality monitoring to ensure accuracy, consistency and adherence to agreed procedures and standards.
- Take responsibility for the initial resolution of staffing and operational issues, applying professional judgement and escalating where appropriate.
- Provide effective business and administrative support to senior service leads as required.
North London NHS Foundation Trust (NLFT) is committed to improving mental health care across North London to deliver excellent services to our local people.
Our Five-Year Strategy:
We will provide consistently high-quality care closer to home.
With our partners in North London and each borough we will ensure equity of outcome for all
We will offer great places to work, providing staff with supportive environment to deliver outstanding care.
Why NLFT?
We develop and retain our staff through leadership behaviours and managers programme and many more opportunities.
We promote flexible working and support staff with a range of health and wellbeing initiatives.
NHS Discounts, generous annual leave and NHS pension scheme
Excellent internal staff network
In order to meet the needs of the Trust you may be required from time to time to work at different locations to your normal place of work. This may mean that you are required to work at any location that fall under Barnet, Camden, Enfield, Haringey or Islington. The Trust reserves the right to require staff to work at such other places or locations as it considers reasonable and necessary on a temporary or permanent basis.
see main JD for full details
- Provide strong leadership by proactively managing, supervising and motivating the administrative team, ensuring the delivery of a patient-centred, high-quality service.
- Provide effective line and operational management, fostering a culture of continuous professional development and supporting staff to achieve their full potential.
- Monitor job content and workloads to optimise efficiency, identifying and addressing issues promptly and acting as a point of escalation for staff queries.
- Ensure a consistent and fair approach to all administrative staffing matters, including attendance management, performance management and maintenance of personnel records.
- Address sickness, attendance and performance concerns in line with Trust policies, escalating formal matters where required.
- Promote open and transparent communication within the team, ensuring relevant information is shared effectively and staff remain informed and engaged.
- Support the recruitment of permanent and temporary staff, overseeing advertising, shortlisting, interviewing and onboarding, and keeping the Head of Administration informed throughout.
