Telephone and Digital Adviser
“Just knowing you’ve helped to ease someone’s mind can be so fulfilling” is how our Telephone and Digital Adviser’s feel about their role.
They are a first point of contact for someone reaching out to us for help. You will be assessing what they may need, identifying what the issues are, helping them directly or drawing on specialist help from within our service. You will provide information and advice to clients over the telephone and via digital channels ensuring all quality monitoring requirements are met. At Citizens Advice Northumberland we offer free and confidential advice giving people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.
As a result of additional funding, we are looking for someone who has a passion working with people, helping them through challenging situations with a willingness to train and learn on the job. Full training is provided that will lead to qualifications in Advice Quality Standards.
Job Title: Telephone and Digital Adviser
Salary: £25,090 - £27,550 depending on previous experience in an advice setting
Hours: As part of our commitment to being a flexible employer, applications are welcomed from candidates who are able to offer up to 37 hours a week.
Location: Ashington
Closing date: 9.00am Friday 28 August 2026
Interview date: Friday 04 September 2026
Please note we do not accept CV's and you can apply via our website at https://www.citizensadvicenorthumberland.org.uk/job-vacancies/
For more information you can contact us at:
Email: [email protected]
Telephone: 01670 618008
Pay: £25,090.00-£27,550.00 per year
Benefits:
- Casual dress
- Health & wellbeing programme
- On-site parking
Work Location: In person
