Client Experience Advisor
Loughton, Essex
£27,500
37.5hours a week (Monday – Friday 9am – 5pm)
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Accelerate your career with a company that leads the way!
Overview
At Movex, we believe vehicle logistics should be simple. Our mission is to give every dealer complete confidence that their vehicle collections and deliveries will happen on time, every time. At the same time, we provide transport companies with a steady stream of vehicle movement opportunities, helping them maximise fleet utilisation. We're here to keep the automotive industry moving — efficiently, reliably, and seamlessly.
Why Join Us & What’s In It For You?
As a Cox Automotive team member, you’ll have access to a wide range of benefits, including exclusive discounts, cashback offers and our brilliant peer to peer recognition scheme. And there’s even more to enjoy:
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Option to buy additional holiday days
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Your birthday off every year - paid
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One annual Well-Being Day for you to relax and recharge
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One paid Charity Day to give back and support a cause that matters to you
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Opportunities for career progression across the Cox Automotive network
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Competitive pension scheme
About The Role
As a Customer Support Representative, you will be the first point of contact for our customers, providing friendly, helpful, and efficient support. Your role will involve answering queries, resolving issues, and ensuring every customer interaction reflects our high standards. You’ll work closely with the wider team to support the smooth operation of the business, always following company policies and procedures. This role is key to maintaining the positive reputation and customer satisfaction Movex is known for.
What You’ll Be Doing
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Serve as the first point of contact for all incoming calls and emails, ensuring prompt and professional communication.
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Consistently meet and exceed operational KPIs, maintaining high standards of service delivery.
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Take personal ownership of providing an excellent customer experience, always putting the customer first.
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Accurately log and allocate customer requests to the appropriate departments for swift resolution.
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Provide end-to-end support on all queries and issues, ensuring timely and satisfactory outcomes for customers and suppliers.
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Manage customer complaints effectively, ensuring they are documented, escalated, and resolved appropriately.
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Act as a champion for continuous improvement, helping to enhance service quality and customer satisfaction.
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Negotiate with customers and suppliers on aborted or cancelled vehicle movements to protect and maximise business opportunities.
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Work collaboratively across teams to identify and implement operational efficiency improvements.
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Complete 100% of mandatory training requirements within designated timeframes.
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Demonstrate a clear understanding of, and compliance with, all company policies and procedures.
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Provide flexible support on ad-hoc projects or tasks as directed by your line manager.
What We’re Looking For
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Outstanding communication and customer service skills, with a friendly and professional approach.
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Strong IT proficiency, particularly in Microsoft Excel and Word, with the ability to analyse and interpret data effectively.
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Ability to remain calm under pressure and handle challenging situations with perseverance and professionalism.
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Self-confident and resourceful, with a proactive approach to problem-solving.
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Demonstrated ability to meet deadlines and manage time efficiently in a fast-paced environment.
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Capable of prioritising tasks and working independently when needed.
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A team player with flexibility, enthusiasm, and a positive attitude.
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Excellent problem-solving skills and the initiative to identify and resolve issues quickly.
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Strong attention to detail, with solid organisational skills and a focus on delivering outstanding user experiences.
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Previous experience in logistics planning or operations is desirable but not essential.
We’re Committed to Inclusion
We are proud to be an inclusive and equal opportunity employer. We celebrate diversity in all its forms. We are a place where you can be you.
Ready To Join Our Team & Make A Difference?
Apply now and drive your career forward with one of the automotive industry’s most trusted names.
STRICTLY NO AGENCIES PLEASE
We kindly ask that agencies do not contact us regarding this vacancy. We work with a carefully selected and trusted group of recruitment partners. We do not accept unsolicited CVs sent to the recruitment team or directly to a hiring manager. We will not be responsible for any fees related to unsolicited submissions.
Cox Automotive is the world’s largest automotive service organisation. We
provide dependable solutions that improve performance and profitability
throughout the vehicle lifecycle to manufacturers, fleets, and retailers.
Our businesses are organised around our customers’ core needs across vehicle
solutions, mobility, remarketing, funding, and retail.
