About Oxford Professional Education
Oxford Professional Education is a leading provider of professional training and globally recognised qualifications, supporting learners from apprentices through to global business leaders.
We are passionate about delivering exceptional education, outstanding learner support and high quality client service. As our organisation continues to grow, we are looking for a proactive and commercially minded Account Manager to help strengthen our corporate client relationships.
This is an exciting opportunity to join a collaborative, ambitious and supportive team, with the chance to make a meaningful impact on the experience of our corporate clients and learners.
About the role
As Account Manager, you will be responsible for delivering high quality support to corporate clients throughout the full lifecycle of their engagement, from initial enquiry and proposal stage through to training delivery, feedback and ongoing account management. This varied role combines client relationship management, commercial administration, operational coordination and cross-team collaboration to ensure an excellent client experience and smooth internal processes.
Key responsibilities
Client and account management
- Manage and respond to incoming corporate enquiries, preparing proposals and commercial offers as required.
- Lead client meetings, including introductions, discovery calls, regular account management sessions, progress reviews and post-training feedback discussions.
- Build and maintain strong client relationships, identifying opportunities to promote the wider training portfolio, including Apprenticeships and initiatives such as Professional Development Week.
Operational coordination
- Oversee the end-to-end coordination of corporate training programmes, ensuring all operational actions are completed on time.
- Monitor payments, liaise with Accounts on purchase orders and chase outstanding items when needed.
- Organise discovery calls, prepare and issue joining instructions, send post training surveys, and follow up with booking coordinators for feedback.
- Regularly check corporate booking reports and share relevant information, including exam bookings and grade updates, with clients.
Communication and follow-up
- Proactively follow up on outstanding enquiries via email and phone to maintain momentum and ensure timely progression.
- Maintain clear and professional communication with clients, colleagues, and external partners.
Data, tracking and administration
- Update and manage the corporate bookings page and maintain the corporate spreadsheet with new or amended enquiries.
- Oversee the rate card tracker, ensuring clients receive the correct discount levels and up to date rate card information.
- Support internal reporting and maintain accurate records to assist wider team and organisational processes.
Commercial and project support
- Provide support on contracts advance and assist with tender responses as required.
- Contribute to ad hoc corporate projects, such as outreach to APM corporate clients.
- Participate in hosting corporate kick off sessions for newly enrolled groups when requested.
Events and cross-team support
- Support the delivery of corporate events and activities.
- Assist the B2C team during peak periods, staff absence or annual leave, helping to maintain continuity of service across enquiries, applications and internal inbox management.
What we offer
- Quarterly performance-based bonus
- Opportunity to study with us and develop your professional skills
- 25 days’ annual leave, with the opportunity to accrue additional leave
- Hybrid working, with a minimum of 2 days per week in our Summertown, Oxford office
- Flexible working patterns between 8:00am and 6:00pm
- Company pension, company events and cycle to work scheme
- Private medical insurance with Vitality, wellness programmes and enhanced sick pay
- Enhanced maternity, paternity and adoption policy, employee discount and free flu jabs
Job type: Full-time, permanent, hybrid working.
Equality, diversity and accessibility
We recognise that skills and experience can be gained in different ways. If you are enthusiastic about this role and believe you could contribute to our team, we encourage you to apply, even if you do not meet every listed requirement.
Employment and career progression will be based solely on personal merit and the application of criteria relevant to the responsibilities of each role. In all cases, the ability to perform the job will be the primary consideration. No applicant or staff member will be discriminated against based on age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.
Please note, we operate a dog friendly office.
For further information regarding our policies, please see our Policies page on our website.
Oxford Professional Education is committed to creating an inclusive and accessible recruitment process. If you require any adjustments or accommodations during the recruitment process, please let us know when applying. We will be happy to discuss how we can best support you.
Benefits:
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Enhanced maternity leave
- Enhanced paternity leave
- Free flu jabs
- Health & wellbeing programme
- Private medical insurance
- Sick pay
- Work from home
Ability to commute/relocate:
- Summertown OX2 7LG: reliably commute or plan to relocate before starting work (required)
Experience:
- Account management: 2 years (preferred)
Work Location: Hybrid remote in Summertown OX2 7LG
