Customer Service & Business Administrator
37.5 hr per week 8.15am – 4.30pm Mon–Thu Friday 8.15am – 3.15pm
Burnley, Lancashire £12.50/hr depending on qualifications and experience
A small but fast growing sport supplement manufacturer are looking for a professional customer service & business administrator with a responsible and mature attitude to provide support within the office environment. There is also the opportunity to support the senior management team with strategic projects.
Key Responsibilities
- Handle customer enquiries, create quotes, and maintain strong client relationships through our ecommerce channels.
- Support sales efforts by ensuring customers are responded to in a timely and professional manner through email, telephone and face to face enquiries.
- Process sales orders and input data using our ERP system (Receta)
- Manage labelling purchase orders and liaise with suppliers
- Oversee raw material data entry, including expiry dates and product attributes
- Coordinate dispatches, bookings, and Certificates of Analysis (COAs)
- Maintain accurate customer profiles and internal tracking systems (e.g., Trello)
- Support general office administration and meeting organisation such as note taking, updating Trello and updating the data from the daily team meeting.
Requirements
· GCSE’s of C or above in Maths, English & Science (or equivalent)
· Ability to demonstrate high level of organisational skills
· Must be able to handle customers over the phone & in person.
· Good listener and quick learner
· Enjoy taking on new tasks and completing them to set deadlines
· Must be highly IT literate; with ability to input, retrieve and analyse data.
Benefits
- An ambitious company with a great close-knit team to work in
- Excellent career potential through personal development and funded training
- Generous staff benefits packages’ including annual performance-related pay reviews and potential for profit sharing.
- Holidays are statutory with increases for length of service
- Private health care plan and company pension are available
- Employee engagement package in place with exceptional scores
Job Types: Full-time, Permanent
Pay: £22,880.00-£24,375.00 per year
Additional pay:
- Bonus scheme
- Performance bonus
- Quarterly bonus
Benefits:
- Additional leave
- Company events
- Company pension
- Employee discount
- Private dental insurance
- Private medical insurance
- Profit sharing
- Sick pay
Schedule:
Experience:
- Customer service: 1 year (required)
- Office Administration: 1 year (required)
Work Location: In person
