Overview
We are seeking an energetic and detail-oriented Reservations and Floor Manager to lead our front-of-house operations. This pivotal role combines managing reservations, ensuring exceptional guest experiences, and overseeing daily floor activities to create a welcoming, efficient environment. If you thrive in fast-paced hospitality settings and possess excellent communication skills, this opportunity is perfect for you!
Responsibilities
- Manage all reservation bookings efficiently, ensuring accurate data entry and timely confirmations
- Oversee the flow of guests on the floor, coordinating seating arrangements to maximize service efficiency
- Lead and motivate front-of-house staff to deliver outstanding guest services consistently
- Maintain high standards of hospitality, ensuring guests feel valued from arrival to departure
- Handle guest inquiries and complaints with professionalism, resolving issues promptly
- Ensure phone etiquette is maintained at all times when taking reservations or assisting guests
- Collaborate with kitchen and bar teams to ensure smooth service delivery during busy periods
Skills
- Proven experience in restaurant or hospitality management, preferably as a Reservations or Floor Manager
- Strong communication skills with an ability to connect with guests and team members effectively
- Knowledge of hotel or restaurant operations, including guest services and serving best practices
- Excellent phone etiquette and professional demeanor in all interactions
- Ability to multitask efficiently in a fast-paced environment while maintaining attention to detail
- Previous experience working in a hospitality setting with a focus on guest satisfaction
- Leadership qualities that inspire teamwork and uphold high standards of service excellence
Pay: £12.71-£14.71 per hour
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- Sick pay
Work Location: In person
