Must have previous experience
Key Responsibilities:
Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers. Processing of information (electronic and hard copy) in a timely manner including the use of the electronic referral service (ERS).
- Process personal, telephone and e-requests for appointments
- Triaging and assigning all non-appointment related e-requests to the appropriate persons / teams
- Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
- Processing incoming and outgoing mail in all formats
- Actively signpost patients to the correct services both within practice, PCN
- Maintain a clean, tidy, effective working area at all times
- File and store electronic records as required (via EMIS Web and Docman)
- Scanning of hard copy patient related documentation and attaching scanned documents to patient’s healthcare records
- Identifying relevant clinical information documented in patient correspondence, coding appropriately per agreed protocol and completing any detailed actions
- Reviewing records and accurately producing a summary of the patient’s medical history
- Typing letters, reports and associated documentation as required
- Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficiently using ERS
- Undertaking patient call and recall as directed
- The processing of changes to patient registration, deduction of record and new patient registration
- Action GP2GP tasks
- Process requests for information i.e. SAR, insurance / solicitor’s letters and DVLA forms (manually and via iGPR)
- Manage all administrative queries as necessary
- Carry out system searches as requested
- Process all DNA letters in accordance with current protocol
- Support all clinical staff with general administrative tasks as requested.
To ensure accurate, consistent, and timely clinical coding of patient records using EMIS in line with national standards, while supporting the effective day-to-day administration of the practice, including handling patient telephone enquiries and providing high-quality administrative support.
Key Responsibilities – Clinical Coding Duties:
- Accurately code and summarise patient medical records using SNOMED CT within EMIS.
- Review and code incoming clinical correspondence.
- Extract and record key clinical information.
- Maintain high standards of data quality.
- Identify and correct errors or inconsistencies.
- Work with clinicians to resolve queries.
- Support data quality improvement work.
Key Responsibilities – Administrative Duties:- Provide administrative support including scanning, filing, and records management.
- Process correspondence efficiently.
- Register new patients and manage record transfers.
- Maintain accurate patient information (GDPR compliant).
- Support audits and reporting.
- Liaise with external healthcare providers
Benefits:
- Company pension
- On-site parking
Work Location: In person
