Salary: £27,254 - £34,434 per annum pro rata
Grade: F-H
Vacancy Hours: Full Time, 37 per week
Contract Type: Permanent
Weekend Working: No
Interview Date: 27th/28th August 2026
Venue for Interview: County Hall, Northallerton
Location: Northallerton, North Yorkshire
Who are we?
NYES Digital are proud to have been providing a one stop location for all of our education and commercial customers within ICT for the last 30 years, a in range of locations throughout the North of England. As an organisation we pride ourselves on our staffs focus, determination and drive to deliver the best possible service and support to our customers.
At present we have 50 staff based in various locations throughout the North and are now looking to add a NYES Digital Officer to our team. So if you feel that you can add your skills and experience to our team why not read on?
At present we need to recruit an experienced Technical Support Officer to support our clients, based throughout North Yorkshire and surrounding areas.
What you will bring...
We are currently seeking an experienced technical support person to help support our clients throughout the North of England. As an employer who is focused on offering work life balance the role is be based at County Hall however, we are happy to allow our staff to work partly from home once training has been completed. Primarily supporting customers by phone and by remote support, this role may very occasionally require visits to customer premises.
To be considered for the role you will need to be able to deliver high-level fault diagnosis and resolve issues on all aspects of ICT, including physical and virtual network servers, general IT hardware including printers, AVA, software and operating systems and LAN and WAN infrastructure. You will also need to be proficient in Microsoft 365 and/or Google Workspace environments. Fault call diagnosis will take place primarily via telephone and remotely but may occasionally include visits to customer sites.
The successful candidate will also require an elevated level of customer service, and the ability to communicate technical issues and instructions to customers at all levels. This role is ideal for those already experienced in an IT support environment.
You will be offered higher level training as part of this career scheme to enhance your already existing knowledge of Microsoft, Google and other products.
What we can offer...
In return, we can offer you working arrangements that will enhance your work-life balance. These include flexi-time, hybrid (dependent on training and service need), and generous holiday allowance.
In addition, we offer a range of staff benefits such as membership of the Local Government contributory pension scheme, childcare vouchers, new technology scheme, discounts at many leisure activities, restaurants, shops, and other establishments to name a few.
So if you are looking for a challenging role within ICT, which will support the development of pupils in the schools that are looked after by NYES Digital then look no further!
Contact & Apply
If you would like more information, please contact Jenny Mackay via email: [email protected].
Key Dates:
Closing date: 23 August 2026
Interview Date: 27th/28th August 2026
Venue for Interview: County Hall, Northallerton
Key Documents:
Job Description.docx
Total Rewards
We pride ourselves on our staff’s focus, determination and drive to deliver the best possible service.
NYC are committed to directly recruiting staff and will not accept applications nor services from agency suppliers in respect of our vacancies.
We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We are also committed to safeguarding and promoting the welfare of children, young people and adults. We expect all staff and volunteers to this commitment.
North Yorkshire Councils’ purpose is to deliver services and facilities to the diverse residents and visitors of North Yorkshire. To ensure we deliver inclusive services we strive to have a diverse workforce where everybody can be themselves by respecting differences and embedding equality of opportunity. We celebrate diversity and recognise each other’s contributions; we therefore welcome applications from individuals of all backgrounds.
Using AI? Please follow our guidance to ensure your application reflects your own knowledge and experience: Advice on your job application | North Yorkshire Council
