This is a remote position.
6 months contract with a Local Authority
Job Title: Council Tax Administration Officer
Job Purpose
To provide efficient administrative support within the Council Tax Service, ensuring the accurate processing of customer information, correspondence, and system records. The post holder will be responsible for importing and managing emails within the Civica DIP360 system, maintaining accurate records, and supporting the delivery of an effective and customer-focused Council Tax service.
The role requires strong administrative skills, attention to detail, and proficiency in Microsoft Office applications, alongside working knowledge of Academy and Civica W2 systems.
Key Responsibilities
Administration and Data Processing
- Import and process emails from the Council Tax mailbox into the Civica DIP360 system.
- Accurately record and maintain customer information and case records.
- Ensure correspondence is correctly allocated and processed within agreed timescales.
- Manage electronic documents and maintain organised filing systems.
- Support the administration of Council Tax accounts and related services.
Systems Management
- Use Civica DIP360, Academy, and Civica W2 systems to update and maintain records.
- Monitor system workflows and ensure cases are progressed efficiently.
- Retrieve, verify, and update data across multiple databases.
- Ensure data accuracy and compliance with council procedures.
Customer Service Support
- Assist with enquiries received via email, telephone, and written correspondence.
- Provide accurate information to residents, businesses, and internal stakeholders.
- Escalate complex queries to senior officers where appropriate.
- Maintain a professional and customer-focused approach at all times.
Record Keeping and Compliance
- Maintain accurate records in accordance with data protection regulations and council policies.
- Ensure confidentiality when handling sensitive customer information.
- Support audits and quality checks by maintaining accurate documentation.
- Follow Council Tax legislation, policies, and operational procedures.
Team Support
- Work collaboratively with colleagues to support service delivery.
- Assist with administrative projects and process improvements.
- Attend team meetings, training sessions, and development activities as required.
- Provide general administrative support to the Council Tax team.
Essential Experience
- Previous administrative experience within a busy office environment.
- Experience of data entry and record management.
- Experience using Microsoft Office applications, including:
- Experience handling high volumes of emails and correspondence.
- Strong attention to detail and accuracy.
Desirable Experience
- Previous experience working within Local Government.
- Experience within a Council Tax, Revenues, Benefits, or Customer Services environment.
- Experience using Civica DIP360.
- Experience using Academy software.
- Experience using Civica W2.
Essential Qualifications
- GCSEs (or equivalent) including English and Mathematics.
- Relevant administrative qualification or equivalent experience.
Desirable Qualifications
- Business Administration qualification.
- Local Government or Revenues-related training.
Knowledge and Skills
- Knowledge of administrative processes and procedures.
- Proficiency in Microsoft Office Suite.
- Working knowledge of Academy and Civica W2 systems.
- Strong organisational and time management skills.
- Excellent written and verbal communication skills.
- Ability to manage competing priorities and workloads.
- High level of accuracy and attention to detail.
- Ability to work independently and as part of a team.
- Understanding of data protection and confidentiality requirements.
Additional Information
- Location: Remote Opportunity
- Contract Type: Limited Company/Umbrella
- Pay Rate: £16.55 per hour
- Working Hours: 40 hours per week
- Payment Schedule: Bi-weekly payments
- Working Pattern: Fully remote
- Essential Systems Knowledge: Academy and Civica W2
- Desirable System Experience: Civica DIP360
- Start Date: Immediate start preferred
- Closing Date: Recruitment closing soon – early applications are encouraged.
