We are looking for a self-motivated, driven and adaptable individual who enjoys a challenge to work alongside our energetic team in Nuneaton. The role requires a CAN-DO attitude, an ability to learn from any losses and celebrate every win. We are a fast-paced business with plenty of opportunities for growth so if this sounds like you, we'd love to hear from you!
ABOUT US
GRS is the country's number one trader of primary, recycled and secondary aggregates in the construction industry. We are unique in that we're able to source and supply materials nationwide, making use of road, rail, river and marine to get materials to wherever they're needed. We are proud to be a leader in low-carbon secondary aggregates sustainably produced and sustainably delivered!
At GRS, we do things differently.
We're part of a pioneering team that's shaping the future of sustainable growth in the construction materials supply chain. Working here means being trusted to take action, given the freedom to make decisions, and supported by a team that values relationships and integrity. We believe in doing things the right way - even when it's tough, and we invest in people who want to create real opportunities. You'll be joining a team that values honesty, bold ideas, and making a difference together.
THE ROLE
This is an exciting opportunity to help with the growth of GRS Paving through managing and maintaining customer service levels for the Paving department. Support and strengthen customer relationships with our diverse customer base. Work closely with our teams to put GRS Paving at the top of the Paving and Tile markets in the UK, enabling the business to continue to grow by meeting exciting targets along the way. This is a supporting, relationship-building, query resolution position at the centre of our growth strategy. You will act as the critical link between customers, external sales, and leadership, helping to put the customer at the heaty of what we do.
Your Focus Is Simple:
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Ensure that our customer experience is beyond the industry standard
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Taking ownership of resolution and customer communications
Turn gaps and problems into opportunities and positive outcomes for the business.
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The ideal candidate is someone with a relentless follow-up mindset, someone who strives for successful resolution and doesn't let things slip through the cracks. You'll need to be able to remain calm under pressure, approaching challenges with a solution-focused mindset rather than a reactive one. A clear, direct, and confident communicator, you'll be comfortable on the phone and in writing, building trust with customers and colleagues alike. Above all, you take high ownership of your day, hold yourself accountable for results, not just activity and bring the same energy everyday.
MAIN DUITES AND RESPONSIBILITIES
This is an important role within GRS, with primary responsibility to:
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Establish a good working relationship with customers and internal stakeholders
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Understand customer queries and provide optimal results for all parties
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Understand customer requirements in regard to service levels
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Deliver fast, accurate, and commercially competitive resolutions
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Ensure no opportunity goes unresolved through disciplined follow-up and communication
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Take customer calls, queries, and complaints, always delivering excellent customer service
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Any other additional tasks as may be required for customer satisfaction
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Work closely with external sales representatives to support regional growth and sustain service levels
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Coordinate with operations, transport, and sales support teams to ensure smooth order fulfilment
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Act as the internal anchor for customer communication and issue resolution
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Support the customer service team with the processing of orders during peak times
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Liaise with plant managers to ensure the smooth running of customer requests
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Work closely with the operations and sales teams
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Keep reporting and data accurate and up to date
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Operate with urgency, ownership, and accountability at all times
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Take responsibility for outcomes, not just activity
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Responsibility for compliance and discharging legal duties with regards to HR and Health & Safety to promote a safe, equitable and legally compliant workplace
This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties which may be requested from time-to-time.
KNOWLEDGE, TRAINING, QUALIFICATIONS AND EXPERIENCE REQUIRED TO DO THE JOB
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Proficient use of: MS Office (Excel / Word / PowerPoint) - Essential
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Customer Service Experience - Essential
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Organization & problem solving skills.
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Great listening skills & able to prioritize tasks
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Excellent communication skills via telephone & in writing.
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Be a good team player, with the ability to work autonomously when requested.
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Attention to detail.
BENEFITS
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23 Days holiday + Bank Holidays.
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Death In Service Benefit.
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Access to GP Line for you and your household.
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Employee Assistance Programme access with support provided for Financial, Legal and Health & Wellbeing.
