Closing date for application is: 9th July 2026
Interview date : 24th July 2026
Through the implementation of best practice procedures and using a customer focused approach, the front of house team and call centre team will work to improve and maintain a high standard of communication and customer care to all of the college’s customers, both internal and external
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Act as the first point of contact for all visitors, Contractors and deliveries to the campus
- Determine the nature of enquiries and provide general information.
- To answer the telephone, transfer calls, take messages and answer queries
- Log messages, set up and monitor call back systems
- Issue college lanyards to learners
- Co-ordinate the effective collection of incoming mail and parcels.
- Ensure college promotional materials are displayed and up-to-date.
- Ensure welcome area noticeboards are up to date.
- Ensure electronic screens are updated regularly.
- Support Events at college and external venues as required.
- Coordinate bookings of rooms, pool cars etc using a generic electronic system.
- Organise franking and collation of outgoing mail and recorded delivery items.
- Ensure the reception area is clean, tidy and safe
- Liaise with academic and support staff
- Carry out other clerical or switchboard duties required when capacity allows.
The Job Description for this role has been attached, please refer to it for more detailed information.
We are one of the largest further education providers in the UK, with eight campuses across the city. We are committed to ensuring students have the relevant skills, qualifications and experience for their future, whether that is to seek employment or continue their education.
Our vision is to be recognised as an outstanding educational and economical resource by, providing outstanding education, training that is primarily vocational in response to the needs of the learners, employers and other key stakeholders.
At South and City College Birmingham, equality, diversity and inclusion are integral to who we are and what we do. We are firmly committed to promoting and imbedding the key principles for all within our institution, from our learners to our staff, governors, employers, visitors and contractors.
For further details about the role and how to apply:
To apply, please click onto the "Apply Online" button below.
If you have any queries not specified in the Job Description, please contact the People Services team by email to
[email protected]
The college is committed to safeguarding and promoting the welfare of children and young adults and expect all staff to share this commitment.
The successful applicant will be subject to all necessary pre-employment checks. including, enhanced DBS; Prohibition check; Childcare Disqualification (where applicable); qualifications (where applicable); medical fitness; identity and right to work.
All applicants will be required to provide a minimum of two suitable references covering a 5-year period.
An online search will also be carried out as part of our due diligence on all shortlisted candidates.
This post is exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020. Which means that when applying for certain jobs and activities certain spent convictions and cautions are 'protected' so they do not need to be disclosed to employers, and if they are employers cannot take them into account.
Further information about filtering offences can be found in the DBS filtering guide.
Safeguarding is our top priority. We encourage all applicants to review our Safeguarding and Child Protection Policy, which outlines our commitment to the safety and wellbeing of learners.
This post is covered by Part 7 of the Immigration Act (2016). Therefore, the ability to speak fluent and spoken English is an essential requirement for this role.
