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We know as a team, we are stronger together – we champion equality for all and make lasting connections that go beyond work. We thrive off our inclusive culture, encouraging our colleagues to bring their true selves to work and contributing to collective creativity, open-mindedness and growth.
We want give every candidate the opportunity to perform at their best throughout the application and interview process and then ultimately in their role. If you require any adjustments during our recruitment process, please don’t hesitate to let us know.
In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.
The Visual Merchandising Coordinator for Refresh and new stores is responsible for developing and delivering visual merchandising communications, guidelines, and store-specific layouts that support new store openings, store refreshes, and the implementation of new fixtures and equipment. Working closely with Store Development, Retail Operations, and Project teams, the role ensures the consistent execution of brand standards and commercial vision across all stores.
Primarily office-based with occasional store visits, the role supports the creation of clear, effective VM solutions, communications, and presentations that help deliver a consistent customer experience and commercially successful retail environments.
Key Responsibilities -
VM Communications & Coordination
- Create comprehensive visual merchandising guidelines specifically for new store openings and store refresh projects.
- Develop and adapt store-specific visual merchandising layouts and floor plans in partnership with Store Development and VM teams.
- Support the planning and implementation of merchandising strategies for new stores, ensuring consistency across all locations.
- Alongside the VM Manager, conduct visits to stores during all stages of the refresh programme to assess progress, review execution against agreed plans, and provide on-site feedback, coaching, and support.
- Alongside the VM Manager, act as the key visual merchandising contact during refresh projects, providing expert guidance on VM standards, fixture placement, product presentation, space planning, and brand consistency.
- Support the implementation, testing, and optimisation of new fixtures, displays, equipment, and VM kit, making recommendations for improvements based on in-store observations and feedback.
- Partner with Marketing to understand the point of sale (POS) for seasonal changes, launches and promotional events within new and refreshed stores.
Field Team & Store Support
- Work closely with Regional Visual Managers to ensure guidelines are implemented effectively in new and refreshed stores.
- Act as the first point of contact for store and field teams on VM communications, providing timely and accurate responses to queries.
- Gather feedback from the field team to inform improvements in communication clarity, processes and timing.
Continuous Improvement
- Review VM communication processes regularly, identifying opportunities to improve clarity, efficiency, and store engagement.
- Stay aware of retail, VM and design trends to enhance the impact of communications and materials.
Communication & Coordination:
- Strong written and verbal communication skills, with the ability to make complex information simple and actionable.
- Highly organised with excellent project coordination skills.
POS & Stakeholder Collaboration
- Ability to work effectively with outsourced creative teams and internal marketing.
Design Expertise
- Able to produce accurate, well-structured and visually appealing guidelines.
- Knowledge of Photoshop is desirable but not essential
In addition to competitive salaries, we also offer the below core benefits:
- 20% staff discount, which increases with length of service
- Thrive Recognition Scheme
- Wellbeing support provided by the Retail Trust
- Life Assurance
- Retail Rewards platform offering discounts for other retailers
- Pension Scheme
- Access to a wide range of career development
- Additional benefits may apply depending on your role and area of the business
