Our Perfumery department is a destination of elegance, craftsmanship and discovery, showcasing an exquisite collection of fragrances and beauty products from some of the world's most prestigious houses. From signature scents to thoughtful gifts, every product tells a story, and every customer interaction is an opportunity to create something memorable. As a Sales Associate, you'll combine exceptional service with expert product knowledge, guiding customers through a highly personalised experience while embodying the warmth, sophistication and attention to detail that make Fortnum & Mason truly unique.
Why Work For Us:
Competitive hourly rate + paid overtime
Discretionary annual bonus (up to 5% of salary)*
Up to 40% store and restaurant discounts*
Subsidised staff restaurant using Fortnum’s ingredients
28 days holiday pro-rata + a day off for your birthday and 5 extra wellbeing days off*
Matched pension scheme and career development opportunities
Annual staff party and incredible gifts after 5 years
- subject to terms and conditions
What You'll Do:
Welcome and engage customers, creating a warm and memorable shopping experience
Share your expert knowledge of fragrance, brands, and scent profiles to inspire and delight
Assist customers in discovering fragrances that suit their tastes, occasions, and preferences
Maintain impeccable presentation standards across the department
Work collaboratively with your team to achieve sales targets and KPIs
Stay curious and proactive in learning about new launches, brands, and fragrance trends
Handle transactions efficiently and accurately, ensuring a seamless experience
What We Are Looking For:
A genuine passion for luxury retail, beauty and fine fragrance - ESSENTIAL
Previous experience in a fragrance, beauty or luxury retail environment is a must
Confidence in building meaningful customer relationships and delivering highly personalised consultations.
A hunger to learn and master our products inside‑out
Flexibility to work 15 hours weekly on a rotating schedule (including some weekends)
We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment.
