Role Overview
This role plays a vital part in promoting and representing our brand. The spa operation sits at the heart of our business, making this position a key component of our overall success. Operating within a fast-paced and ever-evolving environment, you will be expected to remain knowledgeable within your specialist area, using your expertise to support, develop, and inspire your team while consistently delivering the highest standards of service.
Key Responsibilities
- Conduct daily uniform and presentation checks to ensure the highest standards are maintained
- Work closely with Elemis and Clarins Account Managers to maximise retail opportunities
- Collaborate with the In-House Trainer and Spa Management team to ensure KPI targets are met
- Attend the 8am booking station or ensure appropriate team attendance
- Participate in spa tours, ensuring therapists follow SOPs, correct talk lines, and demonstrations
- Carry out day-to-day management responsibilities within the spa
- Ensure appropriate follow-up actions are completed following trade tests
- Uphold Champneys Spa customer service standards at all times
- Work closely with the Reception team to maximise revenue opportunities
- Deliver beauty treatments to the required standards while adhering to allocated treatment times
- Maintain exceptional levels of room, equipment, and therapist presentation, ensuring a clean, safe, and hygienic environment
- Monitor and communicate daily treatment and retail sales performance to the therapist team
- Organise and manage effective stock control for treatment and retail products in line with purchase order procedures
- Support the Spa Manager with recruitment, including interviews, trade tests, and inductions
- Ensure efficient and effective therapist rota scheduling
- Assess therapist performance and support ongoing training, development, and specialist treatment skills
- Deliver treatments and training to the highest standards while supporting business demands
- Support and develop apprentices within the spa team
- Assist the Spa Manager with administrative duties as required
- Liaise with product suppliers to support training needs, retail performance, stock levels, displays, and promotions
Benefits & Rewards
As an iconic wellbeing brand, we offer benefits that align with our vision — helping you feel happier and healthier, inside and out.
- Health, wellness, and wellbeing incentives
- Digital fitness programmes
- Nutrition guides and recipes
- Self-guided meditation resources
- Wellbeing podcasts
- Champneys experiences (including overnight stays and spa day experiences)
- Dedicated app for schedules, timesheets, annual leave, and more
- In-house social media platform connecting the Champneys family
- Employee Assistance Programme, including counselling, legal advice, financial support, and shopping discounts
- Engaging colleague events and recognition initiatives
- Discounted stays for you, friends, and family across all Champneys properties
- Complimentary Spa Day upon completion of probation
- 50% discount on all Champneys products
- Exclusive discounts with Elemis and Clarins
- Discounted membership at Champneys Health Clubs
- Merlin Entertainments attraction discounts
- Refer-a-friend incentive scheme
- Long service awards and celebrations
- Free parking (Hotels and Resorts only)
- Professional uniform provided
Job Type: Full-time
Pay: £14.00 per hour
Benefits:
- Discounted or free food
- Employee discount
- Free parking
- Gym membership
- On-site parking
Ability to commute/relocate:
- Cheshire: reliably commute or plan to relocate before starting work (preferred)
Application question(s):
- Level 3 Beauty or above required
Experience:
- Supervisory: 1 year (preferred)
Work Location: In person
