About this role
This role begins with a 45‑day remote training period, designed to help you learn our systems, processes, and brand voice. On your 30th day, we will conduct a formal HR review and discuss conversion into a full‑time role based on performance, business needs, and role availability.
As a Customer Support Executive, you’ll be one of the key people helping OhMyFood build trust with customers, home chefs, and delivery captains. You’ll resolve queries, handle complaints, and ensure every interaction feels warm, respectful, and professional. Ideal for someone empathetic, organised, and comfortable in a fast‑moving startup environment.
Key responsibilities
- Respond to customer, chef, and delivery captain queries across WhatsApp, email, website chat, and community groups.
- Support customers with orders, meals, delivery timing, payments, refunds, feedback, and platform usage.
- Guide home chefs with onboarding, listings, order updates, and availability.
- Assist delivery captains with onboarding, pickup/drop‑off updates, and delivery issues.
- Handle complaints calmly and escalate serious issues to operations or the founder.
- Track common queries and feedback to improve processes.
- Help create FAQs, templates, and response scripts.
- Collaborate with operations, product, and engineering teams to resolve issues quickly.
- Monitor customer satisfaction and identify patterns before they become bigger problems.
Qualifications
- 1+ year in customer support, community management, operations, hospitality, retail, or other customer‑facing roles.
- Strong written and verbal communication skills.
- Patient, empathetic, and calm under pressure.
- Organised and able to track issues clearly.
- Comfortable using WhatsApp, email, Google Sheets, Notion, Trello, Slack, or similar tools.
- Ability to manage multiple conversations and follow up properly.
- Experience in food‑tech, hospitality, delivery, marketplaces, or e‑commerce is a plus.
- Ability to speak Hindi, Urdu, or other community languages is a plus.
Why join OhMyFood?
- Help build the customer experience of a real marketplace business.
- Work directly with the founder + core teams and become one of the early members.
- Hands‑on experience in service, operations, and community support.
- 30‑Day HR Review → discuss continuation, extended responsibilities, or conversion.
- Conversion Pathway → potential full‑time role as we scale.
- Certificate of Completion + Letter of Recommendation for exceptional performance.
- Be part of a brand built on food, community, culture, and everyday comfort.
Pay: From £13.00 per hour
Benefits:
Application question(s):
- How many hours per week can you realistically commit to OhMyFood over the next 6 to 8 weeks?
- How early can you join?
Language:
- Hindi, Urdu, or other community languages? (preferred)
Work Location: Remote
