Response Officer
We are seeking a professional and highly motivated Response Officer to join our Security Team based within our 24/7 Response Centre, operated on behalf of The Emerson Group.
This is a varied and multi-disciplined role focused on crime prevention, client safety, and property protection across a diverse portfolio of commercial and residential properties throughout the UK. The successful candidate will play a vital role in monitoring security systems, responding to incidents, and supporting the safety and security of our clients, properties, and employees.
Key Responsibilities
Security Monitoring & Incident Response
- Monitor electronic security systems including:
- CCTV
- Access Control Systems
- Fire Alarm Systems
- Intruder Alarm Systems
- Respond appropriately to alarms and security activations to prevent loss, damage, or disruption.
- Liaison with emergency services, security contractors, suppliers, clients, and employees during both routine operations and emergency situations.
Property Patrols & Emergency Response
- Carry out security patrols across the property portfolio on foot and by vehicle.
- Respond to emergency situations as the Emerson Group's point of contact when required.
- Support crime prevention initiatives and maintain a visible security presence.
Access Control Administration
- Assist with the administration and management of a large-scale access control system.
- Liaise with building occupiers and clients regarding access requirements and security procedures.
Reporting & Compliance
- Complete daily occurrence logs, incident reports, and other security documentation accurately and promptly using online reporting systems.
- Ensure escalation procedures are followed and implemented where necessary.
- Maintain detailed and accurate records of all security-related activities and incidents.
About You
The ideal candidate will possess:
- Excellent communication and interpersonal skills.
- Good computer literacy and proficiency with Microsoft Office applications.
- The ability to remain calm and professional under pressure.
- Strong attention to detail and a proactive approach to problem-solving.
- Excellent organisational and administrative skills.
- The ability to work independently and as part of a team.
- A flexible approach to working shifts in a 24/7 operational environment.
Desirable
- Previous experience within security operations, monitoring centres, control rooms, or a similar environment.
- Experience using CCTV, access control, fire, or intruder alarm systems.
- A full UK driving licence.
What We Offer
- The opportunity to work within a professional and supportive security team.
- A varied role combining technology, operational response, and client engagement.
- A challenging and rewarding career within a respected property and development group.
If you are a reliable, professional individual with a passion for security, safety, and customer service, we would like to hear from you.
Job Types: Full-time, Permanent
Pay: From £14.27 per hour
Benefits:
- Company pension
- On-site parking
- Sick pay
Experience:
- security: 3 years (required)
- control room : 2 years (required)
Licence/Certification:
- SIA DS / Guarding License (required)
- Driving Licence (required)
- SIA PSCCTV (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
