Office Administrator (Customer Support)
Location: Office Based
Job Type: Full Time
About Rawlplug
Rawlplug is a global manufacturer of specialist anchoring and fixing systems used across the construction, industrial and retail sectors.
Founded in 1919 following the invention of the world's first specialist wall fixing by John J. Rawlings, Rawlplug has grown into one of the industry's leading manufacturers of fixing and fastening solutions. With over 100 years of industry expertise and distribution across every continent, we continue to support customers around the world with innovative, high-quality products.
Visit us at: www.rawlplug.co.uk
The Opportunity
We are looking for a proactive and organised Office Administrator (Customer Support) to join our team.
This is a varied office-based role that combines administration, order processing, customer support and coordination with internal departments. You will play a key role in ensuring customers receive excellent service while supporting the smooth day-to-day running of the department.
The ideal candidate will be organized, confident using computer systems, and enjoy working in a busy office environment where no two days are the same.
Full training will be provided, including training on our products and SAP business system.
Key Responsibilities
- Process customer orders accurately and efficiently using SAP.
- Prepare and issue customer quotations.
- Respond to customer enquiries via email and telephone.
- Manage order updates, stock availability information and delivery schedules.
- Maintain accurate customer records and documentation.
- Process credits, returns and re-invoicing when required.
- Investigate and resolve customer queries, including shortages, proof of delivery requests and delivery issues.
- Liaise with external transport providers regarding deliveries and collections.
- Work closely with Sales, Supply Chain, Warehouse and Technical teams to provide excellent customer support.
- Provide product information and recommend suitable alternatives where appropriate.
- Support the smooth running of day-to-day administration within the department.
- Build positive relationships with customers and colleagues.
About You
We are looking for someone who is organized, personable and able to manage multiple tasks in a fast-paced environment.
Desired Skills
- Previous experience in an administration, office support or customer-facing role.
- Knowledge of Microsoft Outlook, Word and Excel.
- Organizational skills and attention to detail.
- Written and verbal communication skills.
- Comfortable working with data and computer systems.
- Ability to prioritise workload and manage deadlines.
- Positive and professional attitude.
- Strong team player with a customer-focused approach.
What We Offer
- Competitive salary paid monthly.
- Full training and ongoing development.
- Laptop provided.
- 33 days annual leave, including public holidays.
- Company pension scheme.
- Reward Gateway employee benefits platform.
- Wellness Hub membership.
- Friendly and supportive team environment.
- Opportunity to develop your career within an established international business.
Why Join Rawlplug?
At Rawlplug, you'll be joining a well-established global business with over 100 years of industry expertise. We value teamwork, customer service and continuous improvement, offering a supportive working environment where your contribution makes a real difference.
Apply today and become part of a company with a proud history and exciting future.
Pay: £27,000.00-£29,000.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
Work Location: In person
