Overview
We are seeking an experienced and customer-focused Senior Service Advisor to join our dynamic team. The Senior Service Advisor leads front-line service operations within a specialist business that sells, repairs, and services diesel fuel pumps, injectors, and services all types of vehicles.
The role is pivotal in ensuring high-quality customer service, effective workshop coordination, and accurate technical communication between customers and technicians. The post-holder will have strong automotive or diesel system knowledge, leadership ability, a proactive approach to customer satisfaction and a commitment to operational excellence.
This role offers an excellent opportunity to utilise your technical knowledge and sales skills within a professional environment dedicated to delivering exceptional service.
Key Responsibilities
Customer Service & Relationship Management
- Act as the primary point of contact for customers, delivering a professional and knowledgeable service experience
- Accurately assess customer concerns and translate them into clear job instructions for the workshop and servicing team.
- Provide expert advice on diesel fuel systems, injector issues, and vehicle servicing requirements
- Build and maintain strong long-term relationships with customers
- Handle escalated customer queries and complaints, ensuring timely and effective resolution
Workshop and Servicing Bay Coordination
- Liaise closely with technicians to ensure efficient workflow and accurate diagnosis of issues
- Schedule and manage service bookings, prioritising urgent and high-value jobs
- Monitor job progress, keeping customers informed of updates, delays, and additional work required
- Ensure all work is completed to company and manufacturer standards
Technical & Commercial Management
- Prepare detailed estimates and service invoices, ensuring accuracy and transparency
- Identify upselling and cross-selling opportunities for parts, repairs, and servicing packages
- Maintain strong knowledge of diesel fuel pumps, injectors, and vehicle systems
- Ensure correct parts are ordered and job requirements are clearly defined
Team Leadership & Support
- Support and mentor junior service advisors and administrative staff
- Promote a positive, efficient, and customer-focused team culture
- Assist in developing and improving service processes and systems
- Work alongside management to achieve departmental KPIs and revenue targets
Compliance & Administration
- Ensure all service records, job cards, and documentation are completed accurately
- Adhere to health & safety regulations and company policies
- Maintain systems for tracking jobs, parts, and customer communications
Key Skills & Experience
Essential
- Proven experience as a Service Advisor or Senior Service Advisor within automotive, diesel, or heavy vehicle industries
- Strong working knowledge of diesel fuel systems, injectors, and vehicle servicing
- Excellent communication and customer service skills
- Ability to manage multiple jobs and prioritise workload effectively
- Commercial awareness with experience in estimating and upselling
- Strong organisational and problem-solving abilities
Desirable
- Experience working with fuel injection systems or specialist diesel equipment
- Previous leadership or mentoring experience
- Familiarity with service management systems or workshop software
- Technical or mechanical qualifications (e.g., NVQ, City & Guilds, or equivalent)
Benefits
- Competitive salary
- Company pension scheme
- Company life assurance scheme
- 25 days paid holiday + 8 bank holidays
- Discretionary bonus
- Full uniform provided
- No night or weekend work is required
- Cycle to Work scheme
- Free, on-site parking
Working Hours: 08:00 - 17:00, Monday to Friday with a 1-hour unpaid break (40 hours in total). Immediate start offered.
All candidates invited to interview have the opportunity to choose from a list of reasonable adjustments to the recruitment process, or describe one not listed, when scheduling your interview. Some options include accessible parking, communication support or additional breaks. Please let us know of any reasonable adjustments that may be required at any stage of the recruitment process for any disability or neuro-diverse condition.
This position offers a rewarding career path for individuals passionate about delivering outstanding service in a fast-paced setting. We value professionalism, enthusiasm, and a commitment to excellence in every interaction.
Pay: From £30,000.00 per year
Location:
- Halifax HX3 7JT (preferred)
Work Location: In person
